We are a North American based, small, yet fast-growing technology company focused on advanced video communications and applications. We are at the cutting edge of virtual events, creating a wow experience that brings our clients, their teams, their customers, and partners together. Our flagship product, Showtime, has redefined digital events creating an immersive experience to showcase our clients. Touchcast is a truly multinational and multicultural company with operations in North America, Europe, and Asia.

How you drive success:

• Own day-to-day client communication, management, and project delivery responsibilities
• Work directly with clients to ensure their events are produced and delivered on-time and on-target, with deliverables falling within the applicable scope, timeline, and budget.
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Execute the plan, knocking down project tasks in collaboration with clients and the internal team
• Build processes for repeatability and scalability of events activities
• Think big to deliver new ideas and creative approaches to constantly improve the customer experience
• Deliver post event reports with data-driven analysis including attendee feedback, goal attainment, and recommendations for future event improvements
• Actively build and sustain positive client relationships, providing continuous company support and direction by understanding the brand, business and client’s markets
• Adapting and adjusting approaches to remain fresh, cutting edge and ahead of the virtual live stream industry curve
• Problem-solving with internal and external teams on event day
• Mentor, guide and engage with junior team members in order to develop our stars of the future

Requirements

You are:

• 3+ years of experience in large-scale event management, project management, account management, or customer success
• Digital/High-Tech Industry experience in hyper-growth mode
• Familiarity with collaboration, time & project management tools
• Highly organized and meticulous approach to daily tasks
• Ability to be creative, flexible, and think ”outside the box”
• 'EQ'' skills to build bridges, forge alliances and encourage people to want to work with you
• A calm head and steady hand to deal with the unexpected
• Excellent internal and client-facing communications skills
• Work well under pressure and can juggle multiple clients / projects at the same time