At Tutored by Teachers, we believe that when you put a teacher in front of a student, magic happens. Backed by some of the biggest names in EdTech venture including GSV, A-Street Ventures, and TMV, we are on a mission to close the opportunity gap and need a strong strategic, data-driven, and results-oriented partner for our Client Success team. As a Client Success Partner, you will work with our school and district leaders at Indianapolis Public Schools, focusing on deepening client relationships and ensuring our clients receive the highest possible student outcomes and satisfaction from our programs. If you're a person motivated by customer happiness and success and are looking to join a mission-driven, growing company, then this role is made for you!

The Role:

As a Strategic Account Manager you will:

• Work directly with our most strategic clients at the district and school level, to ensure their success and continued adoption and growth of our programs
• Collaborate across our internal team to develop client programs, materials, processes, and best practices to ensure continued utilization, growth, and adoption
• Establish meaningful and trusted relationships with clients
• Develop success metrics, ROI, and leading indicators of growth and/or risk potential
• Act on and synthesize client feedback to provide meaningful insights to cross-functional areas and senior management

Requirements

• Required 4+ years experience in Customer Success or Account Management
• Willingness to learn
• Bonus points as a School or District leader (requirement)
• Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value
• Experience navigating and resolving client challenges, both internally and externally
• Excellent cross-functional collaboration and interpersonal skills
• Commitment to TbT's mission to close the opportunity gap and promote inclusivity

Benefits

We currently offer the following benefits:

• 100% healthcare coverage for you and your family
• Access to 401k to help save for the future
• Well-rounded wellness benefits including access to free and low cost mental health resources and support services
• Fully remote work environment and a flexible schedule
• Company-owned laptop + home office equipment
• Annual in-person team retreats
• 3 weeks of vacation in the first year and an unlimited vacation policy after year 1 to help recharge

Tutored by Teachers is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.