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About Us:

Close is a bootstrapped, profitable, 100% remote, ~90-person team of thoughtful individuals who value autonomy and impact. We are out to supercharge sales productivity for startups & SMBs with the most modern, thoughtfully all-in-one, communication-focused CRM.

Our Product team obsesses over delivering great SaaS to serve the 6,000+ businesses that choose Close to help them grow. Our product development process is inspired by Shape Up. We work in six-week cycles, thinking deeply about the right problems and shipping impactful products on time. Product, Design, and Engineering work collaboratively on the best solution. We are data-driven, learn the why behind problems, focus on use cases, and talk to our customers on every occasion.

We share on The Making of Close, our behind-the-scenes Product & Engineering blog.

About the Role:

We're looking for a Director of Product to lead product development at Close – everything from long-term product strategy to ensuring high-quality releases. You’ll oversee our Product Management and Product Design teams and will work closely with our Engineering and customer-facing teams. This role reports to our VP of Product & Engineering and will be a part of our Sr. Leadership team.

Key Responsibilities:

• Customer development
• Get to know many of our individual customers and their problems deeply, and understand their motivations, business context, and jobs to be done.
• Lead data collection and analysis to better understand the broader trends of our customer base and market.
• Set great processes for our entire Product team to be deeply customer-focused.
• Product Roadmap development
• Working closely with Phil and Leadership, you’ll define product strategy and vision in line with company strategy and will establish goals and a plan to make it a reality.
• Own product roadmap development, from ideas through delivery. Communicate it well internally and get appropriate feedback.
• Set goals and objectively measure success for specific features as well as the broader product.
• Design product initiatives around business goals, such as increasing NRR.
• Balance iterative improvement of existing product features with new creative ideas to propel Close forward.
• Build and ship high-quality Products
• Maintain a high bar for product quality, design, and function to make Close excellent in solving customers’ real problems and in making Close feel like a truly modern SaaS.
• Validate potential feature solutions with customers to give us confidence that our investments will pay off.
• Find ways to delight customers; track and increase NPS.
• Refine our Shape Up-inspired product development process for EPD to collaborate well together in shipping impactful high-quality software on time and in a fun way.
• Maximize return on product investments through in-app onboarding/promotions and by communicating launches externally with customers, in partnership with our marketing and customer success teams.
• Manage the Product Management and Product Design teams
• You’ll have two immediate direct reports – our Group Product Manager and our Product Design Manager, who each manage teams of 3, for an initial team of 8 people.
• Be a great leader, casting vision and motivating the teams toward impactful work. Be a great manager, practicing radical candor, having regular 1:1s, and setting goals and opportunities for growth. Help the team thrive in their crafts.
• Fully own recruitment for hiring our next PM or Design team members, ensuring a very high-quality bar.

Requirements:

• Must be located in the United States.
• Have significant experience (3 years minimum) in a product leadership/management role.
• Have a track record (6 years minimum) of shipping high-quality successful Products, preferably at a product-focused B2B SaaS company.
• Be comfortable diving deep into analytics and metrics to inform decisions and objectively define success.
• Have a critical eye and always looking to improve an existing product or design to make it better.
• Must be able to occasionally travel to meet customers and for team meetups.