Cover Whale employs data to make our roads safer - and we’re looking for exceptional humans to help us make our vision a reality. Our ambition is to combine our passion for improving safety with leading expertise in data science, along with industry leading practices in AI/ML/FL to not only identify good drivers, but to actually make our drivers and the roads they travel safer. We realize that the commercial trucking industry is the backbone of the American supply chain; here at Cover Whale, our goal is to drive progress in the trucking industry by providing innovative, dynamic insurance solutions that open new horizons of possibilities to drivers, fleet owners, and everyone in between.

Founded in 2019, Cover Whale recently closed a $15.5M seed funding round (the largest InsurTech seed round raised in North America to date) and is scaling rapidly. Cover Whale was built on a foundation of technology, data, and machine learning analytics to transform the commercial auto segment and bring the excitement of consumer insurance tools like Lemonade and Hippo to the commercial auto space. The efficiency driven by Cover Whale's technology platform reduces the need for the traditional resource-consuming underwriting process, allowing it to offer instantaneous quotes from multiple carrier partners.

The Role

The Customer Success team supports the mission of safe roads by delivering an excellent customer experience. In this role you will assist our broker partners with a variety of needs, including product support, billing inquiries, quoting, and policy changes. You will be successful in this role if you are friendly, helpful, and solution-oriented, and have a basic understanding of P&C insurance.

• Respond to customer inquiries queries in a timely and accurate way, via phone, email or chat
• Be knowledgeable about Cover Whale products and technology
• Be an advocate for your customer
• Identify customer needs and help customers use specific features
• Ensure accurate data in our platform and service tools
• Work closely with our Growth teams to ensure successful customer outcomes

Requirements

• Previous P&C insurance experience (highly preferred)
• Previous experience supporting customers in a contact center or help desk environment
• A genuine enjoyment of technology and high level of proficiency with business software (e.g. Excel, Word, etc.)
• Passion for building customer relationships
• Excellent communication skills. You need to be a very competent writer with the ability to explain complex topics in easy to understand and concise language.
• Candidates must be resilient, eager to learn, adaptable, and able to work in a fast-growing environment.
• Must be home based in the United States and not require visa sponsorship
• Spanish fluency is a bonus, but not required

Work from home office requirements

• Designated workspace free from noise and other distractions
• Remote office Internet connection via DSL or Cable Modem with minimum speed of 10mbps down and 1mbps up
• High-speed internet access is at your expense unless otherwise required by law

Benefits

• We need you to start ASAP
• Health/Dental/Vision
• Life/Disability
• Employee Assistance Program
• Unlimited vacation policy
• 401k - Employer Match
• Generous Parental Leave

Cover Whale works to maintain the best possible environment for our employees, where individuals can learn and grow with the company. We strive to provide a collaborative environment where each person feels encouraged to contribute to their processes, decisions, planning, and culture.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.