About Help Scout

Help Scout is designed with their customers in mind. We provide email and live chat with a personal touch, and deliver the help with right content whenever their customers need it, all in one place, all for one low price.

The customer experience is simple and training staff is painless, but We still have all the powerful features that we provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, We lets the team focus on what really matters: The customers.

We are trusted by 12,000+ customers in over 140 countries, including Buffer, GrubHub, AngelList, and Timbuk2.

Our mission is to empower businesses with tools that serve people in the most human, helpful way. Our working history says that- Launched in April of 2011 remote from day one

Our product powers 12,000+ customer-facing teams We serve customers in 140+ countries Made by hand in 80+ cities worldwide.