⚓️ Stable company with a strong employer brand

👩🏻‍💻 👨🏻‍💻 Mission driven company with powerhouse founders

🚀 Rapid career advancement with opportunities to learn

💰 Competitive salary and Performance bonus

🏝👨‍⚕️ Paid time off & Medical insurance

• Support internal service desk resources and client IT staff for escalated technical issues
• Deploy new instances of MDM software such as VMware WorkspaceONE, Intune, and SOTI
• Administer MDM software to ensure configurations are appropriate to client requirements
• Troubleshoot technical problems with MDM software and how mobile devices interact with it
• Configure and deploy supporting solutions such as security apps and platforms
• Gather hardware, software and services requirements from clients and design solutions
• Provide necessary technical documentation, occasionally creating it if needed
• Interact with client IT staff as needed, either for technical support or as a technical resource engaged during the sales process
• Provide technical guidance and training to Acuity sales and technical support staff
• Maintain a high level of expertise in mobile technology platforms and emerging solutions
• Serve as technical liaison to vendors for products and customer support issues

• 3-5 years’ experience with enterprise mobility platforms such as AirWatch, Intune, SOTI, Maas360, and MobileIron, with MDM or EMM certifications such as VCP desired
• Experience setting up and administering enrollment automation platforms such as Apple’s ADE/DEP, Samsung’s KME, and Google’s ZeroTouch Enrollment
• Working knowledge of enterprise IT systems such as Active Directory and network technologies such as TCP/IP, VPN, and WiFi, as well as experience integrating MDM platforms into these technologies
• Solid understanding of mobile security strategies and products
• Experience with Apple iOS/iPadOS and Google Android operating systems
• Strong ability to analyze and resolve problems quickly and efficiently
• Self-motivated with the ability to work with minimal supervision
• Excellent skills in Microsoft Office Suite
• Ability to build a strong rapport with customers at all levels
• Exceptional written and verbal communication
• Strong interpersonal, organizational, and customer retention skills
• Experience with ServiceNow and ConnectWise a plus
• IT management certifications such as ITIL a plus

AirWatch, Intune, SOTI, Maas360, automation platforms such as Apple’s ADE/DEP, Samsung’s KME, and Google’s ZeroTouch Enrollment.

Acuity is a technology company that provides software and managed services designed to simplify connectivity. A comprehensive technology infrastructure company providing network and cloud services, management and support solutions, and professional services to partners and clients. Founded in 2002, and based in Tampa, FL, Acuity is driven by innovation and committed to delivering value to our customers by helping them decrease costs, increase visibility, and improve security.

Founders

• Josh Anderson, Founder

As founder and CEO of Acuity Technologies, he is responsible for the original concept and development of the company, which grew out of the carrier relationships of its sister company, CDSI.