⚓️ Stable company with a strong employer brand

👩🏻‍💻 👨🏻‍💻 Mission driven company with powerhouse founders

🚀 Rapid career advancement with opportunities to learn

💰 Competitive salary and Performance bonus

🏝👨‍⚕️ Paid time off & Medical insurance

• Fulfilling requests in carrier systems, updating our ticketing system and the end-users 
• Utilizing documentation and being able to manage multiple processes per customer
• Maintain contracted SLA’s while providing exceptional customer service
• Ability to work in multiple systems simultaneously
• Independent problem solving

• Data entry experience a plus
• Service Desk / Help Desk experience a plus
• High focus on attention to details, accurate information, and accurate process handling
• Professional written and spoken communication skills
• Pleasant professional demeanor and a strong work ethic
• Working with development to provide feedback to improve ordering automation

Acuity is a technology company that provides software and managed services designed to simplify connectivity. A comprehensive technology infrastructure company providing network and cloud services, management and support solutions, and professional services to partners and clients. Founded in 2002, and based in Tampa, FL, Acuity is driven by innovation and committed to delivering value to our customers by helping them decrease costs, increase visibility, and improve security.

Founders

• Josh Anderson, Founder

As founder and CEO of Acuity Technologies, he is responsible for the original concept and development of the company, which grew out of the carrier relationships of its sister company, CDSI.