⚓️ Stable company with a strong employer brand

👩🏻‍💻 👨🏻‍💻 Mission driven company with powerhouse founders

🚀 Rapid career advancement with opportunities to learn

💰 Competitive salary and Performance bonus

🏝👨‍⚕️ Paid time off & Medical insurance

• Processing tickets with information and pushing tickets to the appropriate team’s queue
• Fielding inbound calls for support requests
• Conducting new ticket creation or updating existing requests
• Maintain contracted SLA’s while providing exceptional customer service
• Ability to work in multiple systems simultaneously
• Independent problem solving

• Ability to pivot in a high stress environment
• High focus on attention to details and accurate information
• Professional written and spoken communication skills
• Ability to relay information in a fast-paced environment
• Bilingual with Spanish
• Pleasant professional demeanor and a strong work ethic

Acuity is a technology company that provides software and managed services designed to simplify connectivity. A comprehensive technology infrastructure company providing network and cloud services, management and support solutions, and professional services to partners and clients. Founded in 2002, and based in Tampa, FL, Acuity is driven by innovation and committed to delivering value to our customers by helping them decrease costs, increase visibility, and improve security.

Founders

• Josh Anderson, Founder

As founder and CEO of Acuity Technologies, he is responsible for the original concept and development of the company, which grew out of the carrier relationships of its sister company, CDSI.