Title : Teamcenter User Support Engineer

Nature of employment : 12 months-potential for extension (or conversion)

Location : REMOTE (Candidates needs to be located in USA or Canada)

Number of positions : 1

Direct client. Internal job id: FT0021

Job Title : Teamcenter User Support Engineer

NOTE: Regarding NX, bare minimum knowledge of NX is required, if not any CAD support knowledge should be fine.

Job Responsibilities

• Act as first point of contact for problem resolution and resolve key systemic production issues.

• Support daily Teamcenter Multisite issues in US and APAC. Troubleshoot and resolve Multisite Share, Transfer, and data sync issues.

• New users onboarding to Teamcenter and NX. Support end users in installing Teamcenter and NX.

• Support various user issues like TC client setup, connection issues, workflow issues, data and process lock issues, TC-NX integration issues, import/export issues.

• Support Data transfer (Part, BOM and files) issues with third party applications integrated with Teamcenter.

• Unit testing, system integration and UAT testing.

• Create Teamcenter user training material. Document FAQs for repetitive user issues.

• Document test cases for system integration testing and UAT.

• Work on TC-NX integration issues.

Requirements

• 6 years direct experience with Teamcenter Configurations and supporting Teamcenter L1/L2/L3 issues. and knowledge of NX customizations and configurations on both server and client sides BMIDE using ITK, C++, JAVA and SOA.

• Expertise in latest active Workspace versions configurations.

• Teamcenter configuration expertise for BMIDE, TC-NX integrations, Active Workspace and NX Integration. Expertise in Workflows, Classification administration, project and Access Manager is must.

• Daily User and admin support of TC and NX issues.

• Documentation experience to create test case documents and User training manuals is must.

• Teamcenter Multisite expertise.

• Multi CAD admin and support experience is a plus.

• Support users in the APAC region as required

• Good analytical skills with expertise in overall Teamcenter product to solve Teamcenter end user issues

• Should have strong teamwork skills and able to work in open team environment

• Knowledge of Agile PLM and knowledge of consumer electronics is preferred.

Teamcenter

All your information will be kept confidential according to EEO guidelines.