We're seeking an experienced customer support champion for our highly successful SaaS application. This isn't your typical "customer service" position: You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals, and passionate about growing our product. Almost all of your customer correspondence will be via Intercom live chat (no phone calling required). It is highly preferable that you have background knowledge of SEO or digital marketing so you can understand our customers and their goals.

When we say this isn't your typical "customer service" position, we mean it: This is an opportunity to join a fast-growing and industry-leading company with a reputation for outstanding customer service. We're specifically looking for versatile people with a mixed skill set, who can grow into higher-level roles in the longer term. Skills, interests, or proven experience related to content writing and creation, product management, customer success, churn management, SEO, digital marketing, entrepreneurship or similar will be highly valued. We listen to employees, we allow them to take initiative, and we provide training and support along the way.

🇨🇦 This position is 100% remote and only eligible for those who are authorized to work in Canada.