clients Allied Benefit Systems

BPO Plan Documentation Supervisor


🇺🇸 USA Only

Job Type






Skill Set


All Other Remote

Job Details

Would you like to be part of a growing national healthcare solutions company? Are you looking to positively affect thousands of lives each day via health benefits? Do you have supervisory experience and experience working with health benefit plan documents?

We are hiring for a Plan Documentation Supervisor to join our team.

Who we are

Allied is a national healthcare solutions company that supports healthy workplace cultures.

What we do

We are problem-solvers, innovators, and collaborators. Our purpose is to work with employers to take care of their employees and their families every day – and it all starts with the Allied family.

What’s in it for you?

Allied supports an inclusive culture focused on developing employees to succeed, innovate & impact the community.

Here’s how we do it

Training and Development: Allied offers tailored learning and development curriculums for all employees and a Learning Management Database with thousands of courses for professional and personal development.

Career Mobility: Growth opportunities are endless at Allied. In 2021 alone, one in five employees had a job change. 75% of these job changes were promotions!

Employee Engagement: We pride ourselves on employee engagement! With our recognition program, employees recognize their colleagues monthly or donate to charities with cash rewards. Allied has a dedicated committee planning monthly engagement activities to create endless opportunities to get to know your peers and destress in this new remote world.

Employee Feedback: We regularly survey our employees throughout the year to seek continuous feedback, ideas and suggestions on new initiatives.

Community Outreach: We have dedicated committees focused on fundraising efforts supporting our employees and their families, furthering education goals and providing funds for charitable organizations outside of Allied.

What will you be doing?

The BPO Plan Documentation Supervisor is responsible for overseeing all processes and functions surrounding Plan Documentation such as fulfillment, compliance and web documents, welcome emails, meeting turn around times, working with third party fulfillment vendors, coordinating implementation of new fulfillment documents for new or existing blocks, updating fulfillment documents, and customer service inquiries. The supervisor is required to collaborate with other departments and third party vendors to ensure issues are corrected timely and accurately and serve as a subject matter expert.


  • Manages execution and efficiency of the BPO Plan Documentation team by establishing realistic plans and determines sequence of activities for completing work appropriately.
  • Executes effective resolutions for issues and ensures that the appropriate Allied teams are informed in a timely manner.
  • Oversees the process for fulfillment document implementations and changes.
  • Strong understanding of all system applications, workflows, and business processes for BPO Plan Documentation.
  • Ensures turn around times are being met for various Plan Documentation Team tasks.
  • Tracks turn around times of third party vendors to ensure timely completion of projects.
  • Participate in weekly error report and key performance indicators meeting; monitor and report on Plan Documentation errors and trends.
  • Participates in bi-weekly matrix meetings to drive plan documentation changes.
  • Develop efficient tracking, team metrics, and ad hoc reporting as requested.
  • Supervise maintenance of process documentation and conduct weekly Plan Documentation team meetings.
  • Assess staffing needs and work with senior leadership to hire for new roles.
  • Provide guidance and support employee development regularly.
  • Seeks creative approaches to overcoming obstacles to achieve results.
  • Serves as a point of contact for other BPO departments and subject matter expert when establishing and developing workflows for new products and blocks of business.
  • Demonstrates strength and understanding of business processes as well as a “sense of urgency” resulting in the ability to influence the organization to exceed performance standards and customer expectations.


Intermediate level work experience with Microsoft Office, Word, Excel, and Power Point software applications required, Access preferred.


At least 5 years of Supervisory experience.

At least 3 years of experience working with health benefit plan documents required


College Degree preferred, but not required.


This is an office environment requiring extended sitting and computer work


Fully Remote

Work Schedule:

Flexible full-time hours within core business hours

Hiring is contingent upon successful completion of our background and drug screening process. Allied is a drug-free and tobacco-free workplace.

Diversity creates a healthier atmosphere: Allied is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.