clients alphacomm

Process Improvement Customer Support

Location

Netherlands

Job Type

Contract

Experience

N/A

Salary

N/A

Skill Set

Role

Customer Support

Job Details


Alphacomm is market leader in the sale of digital goods. Available products vary from a variety of Giftcards to

Prepaid credit from different telecom providers. We distribute our products both through different Partner websites as well as through own websites such as www.aufladen.de.

Alphacomm Solutions are used by partners such as for example Congstar, KPN, T-Mobile, E-Plus and Deutsche Bank.

We started our service in 2003 and are now active in Germany, USA, Netherlands, Belgium, and we are growing every day. You can find our apps in the various app stores.

Our head office is in Rotterdam NL. We have branches in Kleve, Sibiu and London. Curious? Visit us at www.alphacomm.nl


Your challenge

The in-house service desk at Alphacomm is the go-to place for customers that encounter issues with their purchase/top ups or have questions regarding them. Our support employees pick up the customer questions and try to follow up with them as soon as possible with a clear solution.

We are always looking to improve processes and connect to our customer through the channels they prefer. That is where you come in!

We are looking for an intern/ thesis student to go through the service desk processes with a fine-tooth comb and find opportunities to improve our service.

You would need to dive into the culture of a country and the type of clients, check if we offer the best contact options, to assess how to best formulate our feedback, work with FAQ's, canned responses. This requires an inquisitive person that is strong in communication, especially written content.

It would be interesting for us to know that, if we could "personalise" our response per client group/country, if this would bring savings for us.



About you:

  • You are driven, enthusiastic and creative
  • You are a bachelor or masters student
  • Ideally you speak German, English and Dutch
  • You are interested to dive into a project and make the most out of it
  • You are a fun person to work with
  • You feel at home in an ambitious environment
  • You are result-orientated, independent and take responsibility
  • You are not afraid to voice your opinion

You will become part of a close-knit and well-functioning team with a typical no nonsense mentality. That means we are committed to our goals and your input and ideas are appreciated.


Our organization is based on the following core values:

  • Empower
  • Think Solutions
  • Walk it like you talk it
  • Challenge yourself and others
  • Have fun!

What you can expect from us:

  • The opportunity to contribute and be part of a fast-growing company
  • The chance to develop your research and communication skills
  • Direct lines of communication
  • A great place to work with a bunch of great international colleagues
  • An internship allowance of 450 euros per month.

If you like the bustle of an office environment, we have a desk ready for you in the centre of Rotterdam. Metro stations “Blaak” and the “Markthal” are within walking distance. Alphacomm’s office is situated in the “The Red Apple” building, one of Rotterdam’s tallest landmarks. It’s an open inspiring working place with a loft feeling and a professional coffee machine. If you prefer to work from home that is fine too. You would be having lots of contact with our Support Lead who is working in Germany so there is a lot of flexibility in how to organize your work.

Are you ready to work and learn at a fast growing company that is at the forefront of the industry? Make the best career decision ever and send us your resume and motivation today!