You have unique abilities. Come apply them at our fast growing ecommerce company!

THIS IS A REMOTE POSITION

ABOUT THIS ROLE

We are looking for an experienced Director of Operations to assist with the organization and oversight of the daily operations of our growing ecommerce company. You will ensure that our business is well-coordinated and productive by managing its procedures, running projects and coaching team members. The area of responsibility for this role is very wide ranging and exciting for the right candidate!

Responsibilities

• Liaise with COO & CEO to make decisions for operational activities and set strategic goals
• Run a variety of operations projects
• Plan and monitor the day-to-day running of business to ensure smooth progress
• Supervise staff from different departments and provide constructive feedback
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Manage procurement processes and coordinate material and resources allocation
• Oversee customer support processes and organize them to enhance customer satisfaction
• Review financial information and adjust operational budgets to promote profitability
• Revise and/or formulate policies and promote their implementation
• Manage relationships/agreements with external partners/vendors
• Evaluate overall performance by gathering, analyzing and interpreting data and metrics

Requirements

• Proven experience as Director of Operations or equivalent position
• Excellent organizational and leadership abilities
• Outstanding communication and people skills
• In depth knowledge of diverse business functions and principles (supply chain, finance, customer service, HR etc.)
• Skilled with data analysis and KPIs

Benefits

• Challenging and fulfilling work in a positive, optimistic, results-oriented work environment
• Competitive wages plus monthly gain-sharing bonuses based on revenue growth
• Group healthcare coverage, Healthcare Savings Account, retirement savings plan, commuter benefits and paid time off
• Paid educational and professional development training
• Attractive and comfortable loft office with large windows and lots of natural light
• Coffee, tea, and snacks for your enjoyment
• Open beer tap in the afternoons
• A nap room to revitalize

ABOUT US

Started in 2002, we are the first ecommerce company to sell HVAC equipment to homeowners online. We are growing quickly, and are hiring new team members to keep up with the exciting growth.

Our objective is to create great experiences for our customers, vendors and employees. At Alpine, everyone wins. Our employees love our positive and supportive culture, beautiful sunny office, great benefits, and friendly team. We help our employees develop their careers and do the work that best suits their talents and interests.

We are innovative ! Check out a list of industry first pioneered here at Alpine:

• 2002 - first ever ecommerce HVAC store
• 2003 - first HVAC online shopping configurator
• 2004 - first national HVAC referral network of installing contractors
• 2005 - first of its kind automated performance based pay system for phone sales
• 2011 - first and only online HVAC operating cost calculator
• 2013 - first and only HVAC photo-to-quote app
• 2014 - filed patent for better way to assist customers with sales & service needs
• 2015 - first eCommerce bundling of local services + products: EasyHVAC.com

Learn more about working with us and view all open positions at: www.alpinehomeair.com/careers/