Remote Auctria Launch Specialist: guide non-profits through their event setup (remote, but PST timezones preferred) at Auctria Remote Job

Job Details

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

We are looking for a creative and collaborative individual who is passionate about making a positive impact in the world of nonprofits.

Want to see how that intersects with technology? Join our team of changemakers! At Auctria (a SaaS nonprofit fundraising tech company), our Launch Team is responsible for guiding customers through their Auctria event set-up.

This role requires frequent Zoom calls with customer teams, often based on the US West Coast, so candidates in time zones compatible with PST are strongly preferred.

Key Responsibilities Include:

Serve as the customer's trusted Auctria advisor, drive value and forge relationships with key contacts.
Conduct scheduled Zoom calls with customer teams during the project lifecycle. These would range from a discovery call to learn about the project, to training calls to teach customer teams what they need to know for a successful event.
Work cross-functionally with other team members
Take an active role in monitoring customer timeline to launch
Identify barriers to success & proactively monitor, escalate, and solve platform specific for the customer

Other Contributions

Respond to customer support questions
Contribute to the development of internal processes, and best practices

Qualified Candidates Must:

Demonstrate exceptional attention to detail, process orientation & ability to communicate effectively both verbally and in writing
Be technically proficient with online tools, a 'power user'.
Be comfortable in everyday of use of Excel for working with tables of data
Be aware of the basics of web design to set up event websites in our custom website editor
Have a record of consistently meeting and/or exceeding goals
Have high speed internet and a space to work remotely

Preferred Candidates Will:

Have experience working and/or volunteering in the nonprofit industry
Contribute to team development and consistently evaluate opportunities for improvement
Be customer-centric, responsive, and thoughtful
Be proactive and work well independently with exceptional time management skills
Thrive in an autonomous, fast-paced, rapidly changing environment

About Auctria

Auctria is dedicated to providing an affordable online platform to help groups of any size run successful fundraising events.

Since 2011 we have enabled auctions and events from the very small, to ones raising well over $1M, whether in-person events, online or a mix.

We believe that easy to use but powerful & flexible tools should be available to all groups and continue to evolve in response to customer feedback.

Want to learn more, visit us at www.auctria.com or read what our customers think: www.capterra.ca/software/112910/auctria

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Remote Auctria Launch Specialist: guide non-profits through their event setup (remote, but PST timezones preferred)

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Americas Only

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Full-time

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