clients Breakthrough

Head of Customer Success (SMB/SaaS)

Location

🇺🇸 USA Only

Job Type

Full-time

Experience

N/A

Salary

N/A

Skill Set

Role

Customer Support

Job Details

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Breakthrough is the leader in business growth for Physical Therapy private practices through marketing software and services. Our clients have an average annual practice growth rate of 33%. Every month, our system drives over 10,000 patients into our member practices.

Our people are the heart and soul of our success. We are passionate, dedicated, and driven. Our teammates have the grit to get things done in ambiguous environments, the teamwork drive to put the team ahead of self, and the desire to continue to learn and grow throughout their careers.

We're looking for a Customer Success Leader who wants to take the next step in their career to own, develop and lead an innovative approach to drive success, renewals, and expansion for every Breakthrough customer.

If you are passionate about helping people get back to health naturally, and you love to work for a driven company, we want to talk to you!

What you'll do:

  • Develop and Own Customer Success Strategy, Vision, and Strategic Plan for Breakthrough
  • Hire, lead and manage an amazing customer success team
  • Build CS processes and own CS systems to achieve company and customer goals, provide the best customer experience and increase adoption, renewal and expansion.
  • Own the customer journey and work across departments to optimize and improve.

What we're looking for:

  • 3-5 years in a CS leadership role in a startup environment
  • Proven track record increasing adoption and renewal rates with SMB customers.
  • Strong ability to hire and coach customer success and account managers to develop skills and increase results.
  • Experience developing processes, utilizing systems and a track record of consistently delivering against targets in a fast paced environment.

Why Breakthrough

You will be part of a transformative company. Our mission is to help people in pain get back to normal naturally (instead of overusing pharmaceuticals or getting unnecessary surgery).

Other Awesome Benefits About This Opportunity

  • Completely virtual. We don't have an office (and never have). We care about your results and impact on the business and want our team to live and work wherever they want.
  • We have an amazing team of incredibly driven people who are constantly learning, growing, and encouraging one another.

Our Values = Your Values:

This is for you only if you align with our values:

GRIT: You are passionate and purpose driven. You are relentless in your pursuits despite failure.

Beginner's Mind: While you come with an abundance of experience you lust for constructive feedback with our partner ecosystem and employees of all skill levels.

Elevate Others: You have empathy and understanding of other people. You appreciate others being real with you so you can grow.

Salary Range: $140k-$170k DOE