Who We Are

CommunityConnect Labs is a tech-first social impact organization. We are a leading provider of technology solutions that help local and state governments conduct outreach and engagement to their most underserved residents. We are a fast-growing organization positioned to dramatically increase our impact over the coming years.

To learn more about our work and impact visit our website.

The Opportunity

The Operations Manager plays a critical role in supporting and ensuring the effectiveness of the CCL team. The role serves to help ensure the organization runs smoothly, with particular emphasis on administration, finance & accounting, and organizational governance. The number one competency the person in this position must demonstrate is resourcefulness.

Responsibilities:

• Work in conjunction with the CEO and COO to problem-solve, investigate, provide guidance, or secure assistance needed to address organizational support needs and keep the team running smoothly.
• Analyze and improve organizational processes and policies and work to improve quality, productivity and efficiency.
• Maintain operational manuals and SOPs and ensure latest updates are provided to staff via current communications channels.
• Promote a company culture that encourages top performance and high morale in alignment with the organization's values.
• Ensure all organizational operational responsibilities are executed in a timely, efficient and professional manner.
• Managing initial stages of recruitment including job description writing, reviewing candidates, and scheduling interviews
• Coordinating the on-boarding of new employees
• Assisting with the execution of payroll and maintenance of personnel records.
• Ensuring smooth operation and administration of employee benefits.
• Answering general inquiries using a professional and courteous manner; direct to appropriate staff members.
• Maintaining supplies inventory; place and expedite orders for supplies; verify receipt of supplies.
• Providing support to staff for travel arrangements and reimbursements.
• Assisting the CEO, COO, and staff with processes and tasks related to IT
• Communicating with vendors and managing the organization's finances
• Providing project assistance and coverage on various organizational projects.
• Other duties may be required within the scope of this position, as deemed relevant and necessary

Qualifications:

• A minimum of 5 years of experience in an operational role in a technology organization
• Working knowledge of video-conferencing tools (specifically Zoom, Google HangoutsGoToMeeting), project management tools (Slack, Asana or similar)
• Proficiency in all Microsoft Office applications
• Demonstrated ability to handle multiple projects at a time, prioritize duties, and work independently while functioning as a member of a team

Competencies:

• Resourcefulness
• Strong personal and professional judgment
• Excellent organizational and administrative skills, writing and proofreading skills, oral communication and public speaking skills
• Ability to work collaboratively with a diversity of individuals at all levels, independently and as a team

Benefits

• Health, dental, and vision insurance
• 30 paid days off - 11 Federal Holidays, 10 PTO days, 5 paid sick days, and 4 wellness days
• 12 weeks paid parental leave
• $500 annual professional development stipend
• $1200 remote work stipend for technology & office accessories

Our Team's Culture and Benefits:

We know that great people make a great organization. We value our people and offer employees a broad range of benefits including health benefits and professional development opportunities.

We are impatient changemakers. The work is challenging and fast-paced. The hours are long and we expect the highest quality of work from ourselves.

We offer you the flexibility to make daily choices that can help you to be healthy, centered, and productive. We are a mission-driven company where you can do your best, most important work for society. We continuously look for new ways to maintain a culture where our people's talents are nourished and can shine.

A diverse and inclusive workplace where we learn from each other is an integral part of our culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work

Location

Anywhere in the US