clients Credit Key

Collections Resolution Specialist



Job Type






Skill Set


Management and Finance

Job Details

Credit Key’s mission is to deliver a superior business payment experience at B2B point-of-purchase. Our core product allows B2B merchants to offer buy-now-pay-later financing at ecommerce checkout.

About the Role:

Credit Key is seeking a collections resolution specialist to join our risk team. This position reports to the Manager of Risk Operations and is responsible for performing a variety of (B2B) collection tasks on delinquent accounts.

What you'll do:

  • Manage internal collection queue with varying stages of delinquency and past due balances.
  • Initiate contact with delinquent borrowers on a consistent basis via outbound calls and email communications.
  • Negotiating repayment terms to resolve delinquency within allowable timeframes.
  • Timely and accurately process ACH and debit card payments.
  • Maintain collection notes on customer accounts.
  • Ensure reported bankruptcies are logged according to outlined procedures.
  • Issue billing pauses and forbearances when applicable.
  • Researching and resolving collection-related complaints and disputes.
  • Working with customer support and collections partners to resolve collection-related issues that may arise.
  • Performs other duties as assigned.


  • Minimum of three (3) years of collections experience in consumer or commercial collections.
  • General knowledge of collections regulations.
  • A pleasant demeanor and good phone etiquette.
  • Strong negotiation skills.
  • Flexible with the ability to adapt to change.
  • Ability to work autonomously.
  • Attention to detail.


  • Unlimited Vacation. We hire adults and treat them as such. We are committed to an output-oriented, not butt-in-seat culture.
  • Competitive Compensation Package
  • Great Healthcare Benefits
  • 401k Match
  • 100% Remote. Flexible Work Schedule & Location.
  • Work From Home / Internet / Cell Phone Stipend.
  • Supportive. Highly collaborative team environment.