clients Decimal

Product Operations Specialist

Location

🇺🇸 USA Only

Job Type

Contract

Experience

3 to 4 years

Salary

N/A

Skill Set

Role

Product

Job Details

About Decimal

Our mission is to solve accounting operations for small to mid-sized businesses (SMBs). Currently, 60% of the 6 million SMBs in the United States say they are unhappy with their accounting operations: it's a mess of disconnected processes, technology, and people. To solve this need, we take over our clients’ accounting operations by pairing our people with our technology platform that unifies financial data, workflow, and communications. The Decimal platform helps automate large chunks of repetitive manual processes and manages the completion of work that can’t be automated.


We are well-funded (we just closed our $9.2mm seed round), capital-efficient, and building for the long term. This is a great opportunity for you to join a fast-growing tech company that is fundamentally changing an outdated, slow-moving industry. Decimal is headquartered in the cloud which means we invest in full-time remote work from your home office. We have communities of remote employees across the US - join our team and see why we are so excited to work here!


About your role

As a Product Operations Specialist at Decimal, you will be responsible for building and driving the adoption of the cross-functional systems that help Decimal run better. In this role, you will analyze and improve our technology, processes, and documentation. As the bridge between product and all other teams within the company, we’re responsible for surfacing insights that impact the usage of our product and optimizing the success of new product releases.


In this role, you will report to your team lead, working in a team environment highly focused on tracking and improving the systems that empower your colleagues across the organization. We’re excited to see what you’ll contribute to our positive, collaborative culture and how you’ll learn and grow together on a team with the potential to make an impact in our industry.


What you’ll do

  • Work cross-functionally with product, client success, and sales to review existing systems architecture, and help plug gaps in our documentation
  • Own the management, adoption, and improvement of our internal systems, including reporting, analytics, and internal documentation
  • Collect user feedback that drives system innovation
  • Track KPIs, benchmarks, and expectations and ensure adoption across business lines
  • Assist with in-flight system implementations and identification & requirements gathering
  • Be a champion of team frameworks and methodologies and ensure team adoption
  • Develop a deep understanding of all teams within the organization and the underlying systems that drive their work


Qualifications

  • Minimum of 3-4 years of experience in Product Operations or similar role
  • Excellent client service, verbal and written communication skills
  • Comfortable with ambiguity within a hyper-growth, startup environment
  • Passion for technology and a desire to use technology to streamline business operations and improve user experience
  • Experience with SQL, Retool, Looker, Reverse ETL (Hightouch/Census), Integromat/Zapier or RPA, a plus, but not required


Benefits

💪 Competitive salary

💰 401K retirement savings plan

🚑 Health, dental and vision insurance

👩‍💻 All equipment is provided by Decimal

🚀 Flexibility to travel and work anywhere that suits you best

🏝 Time for life - unlimited vacation policy and paid holidays

🏆 Recognition for the work you do and the success of our team


Decimal is full of passionate people who are driven in a variety of disciplines—and each of them brings their unique perspective to everything they do. We hope you’re feeling excited about the role and our team! Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Decimal’s mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes. We want people to feel comfortable expressing their true selves and to come, stay and do their best work here.


Creating a safe and inclusive workplace is critical to the success of our company and of our employees, so it’s our aim to recruit, hire and promote without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by applicable law. As we learn and as we grow, we’re committed to ensuring that these ideals are at the forefront of everything we do.