Diverse Computing

Technical Support Associate Internship


option of being fully-remote or hybrid (if local to Tallahassee; EST hours are required if not local).

Job Type






Skill Set


Customer Support

Job Details

Are you the one we're looking for?

Technical Support Associate - Internship

Diverse Computing, Inc. has an immediate opening for a highly-motivated Technical Support Associate. Ideally, this internship would carry over for a minimum of 2 consecutive semesters, and has the option of being fully-remote or hybrid (if local to Tallahassee; EST hours are required if not local). The ideal candidate will be as proud as we are to have the privilege of delivering unmatched support and user-friendly software for those who protect and serve the public. Our clients and fellow employees are fully engaged in being an integral part of solution-oriented development and improvement of public safety software that agencies throughout the United States rely on. Our unwavering customer service and technical support is one of the main reasons for our continued business success.

The focus of this internship is to work closely with our clients to fully understand and support their business processes and technical needs as it pertains to our products. This role is ideal for someone who has a passion for helping others and interest in continuous learning. At Diverse Computing, we believe in helping our young talent gain real-world experience during their internships, so this should be viewed more as a part-time job. This means that the work you’ll do here will directly benefit our products and clients. If you’re a hard worker who is ready for a challenge, this could be for you!


Get to know us a little.

At Diverse Computing, we are passionate about making a difference. Our mission: Deliver innovative solutions that improve the effectiveness and security of the public safety community. In other words, we create software that has a higher purpose than simply making a profit. Imagine working for a company where you can take ownership of your projects, be an integral part of team-oriented innovation, and play a pivotal role with software that is designed to improve public safety. At Diverse Computing, these aren't just catch phrases... they are part of our everyday reality, and yes, we're proud of it!

If this ad is speaking to you... keep reading!


As a DCI Technical Support Associate, you will:

  • Learn our software inside and out
  • Provide phone and email support to our nationwide customers for all Diverse Computing products
  • Enter, monitor, and maintain incoming support tickets
  • Periodically be on-call outside of normal working hours
  • Configure, install, and maintain customers' router and VPN applications
  • Install proprietary software on customers' workstations and/or servers
  • Perform quality assurance testing
  • Train new customers on how to use our software
  • Assist with internal systems administration tasks


Success factors generally include a/an:

  • High degree of pride in accuracy, attention to detail, organization, confidentiality, and humble confidence
  • Desire to lead by example through living the DCI core values of integrity, passion, customer service, innovation, and engagement
  • Fundamental understanding of computers and operating systems
  • Calm demeanor even when under a decent amount of pressure
  • Ability to truly listen when communicating with others
  • Analytical mindset with excellent problem-solving skills
  • Dedication to teamwork and cooperation
  • High regard for taking responsibility and ownership of one's own work and actions
  • Knack for thriving in fast-paced environment and demonstrating responsible decisiveness
  • Persistence in getting the job done right
  • Positive, enthusiastic “look on the bright side” attitude
  • Talent for productive and solution-oriented conflict resolution
  • Personal passion for, or interest in, supporting criminal justice and law enforcement agencies



This job might be for you, if you:

  • Are currently pursuing a bachelor's degree in Information Technology (IT); Management Information Systems (MIS); Information, Communication, and Technology (ICT); Computer Science (CS); Editing, Writing, and Media (EWM); or other related technology or communication fields
  • Have availability to work 25-30 hours/week
  • Are able to commit to a multi-semester internship and graduate in Fall 2022 or later
  • Have an outstanding command of the English language, both written and verbal, along with non-verbal communication and interpersonal skills
  • Have an interest in working on technology that makes a positive impact on public safety
  • Are energized by interacting with people and want to educate our clients
  • Are organized, detail-oriented, and tenacious - even when you encounter significant hurdles
  • Are a team player who enjoys interfacing with numerous departments
  • Can confidently pass rigorous fingerprint-based state and federal background screenings, as required by the nationwide agencies we work with (mandatory)
  • Do not require sponsorship to work in the U.S.; sponsorship is not available for this position


How to apply:

  • Click on the link below to start the application process
  • Provide an updated resume as a PDF document
  • Include a cover letter
  • Be prepared to provide contact information for three (3) professional preferences
  • Keep an eye on your email and its spam folder since that will be our primary method of communication


We ask a lot, bit we give a lot in return:

  • This would be paid internship at $13/hr
  • Remote work possible
  • We offer schedules that are flexible with your classes and school activities
  • Last, but not least, loving your job! An award-winning company culture that's welcoming, fun, collaborative, and supportive

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.