clients Foxelli Group

Customer Support Agent

Location

Lithuania

Job Type

Full-time

Experience

N/A

Salary

N/A

Skill Set

Role

Customer Support

Job Details

Foxelli Group is not something you want to miss out on. We’ve been in the digital game for seven years now and have created multiple successful world-known e-commerce brands that generate 20 million USD in annual revenue. It’s impressive, sure, but we’re definitely not stopping here and constantly cooking up some new exciting brands! Not to brag, but we are on the verge of taking over the e-commerce world. Nah, we’re just playing. Unless….


See, that’s the thing about us - we’re always hungry for more. We consider ourselves go-getters who get a kick out of running from mediocrity. Everything we do is a bit extravagant, some even might say - impossible. However, we know how to make it happen because we always prioritize self-development, transparency, discipline, and being exceptional 24/7.


Here’s the best part: we’re looking for a Customer Support Agent!


Here’s the best part: we’re looking for a Customer Support Agent!


What will you do:

  • Manage incoming calls, emails, messages, and customer service inquiries from our USA customers;
  • Answer product and service-related questions and suggest information about other products and services;
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution;
  • Manage social media comments
  • Keep records of customer interactions, process customer accounts, and file documents;
  • Keeping up a service-minded attitude and being genuinely excited to help customers.

To thrive in this role you will need:

  • Perfect English skills (written and spoken);
  • Empathy and understanding of what customer wants and needs;
  • Energy and drive to go the extra mile to engage customers;
  • To be responsible and have great time management skills;
  • Ability to work one day of the weekend (either Saturday or Sunday);
  • Flexibility to work different shifts - this role might require some evening shifts to have calls with customers in the USA;
  • Knowledge of an e-commerce business (considered a bonus);
  • Experience working with Amazon (considered a bonus).


Now onto the fun stuff! Here are a few things that will make you say...



  • I am in control: we’re a fully remote company. Work from your comfy home sofa or a sun lounger on a beach - the world’s your oyster. As long as you have the internet and follow deadlines, we’re golden.
  • I am healthy: if you’re in Vilnius, Kaunas, or Klaipėda, we’re taking care of your meals. Get balanced food delivered right to your doorstep. Yep, every single workday.
  • I am strong: yoga classes, gym membership, rock climbing - just say the word, we got it covered! Get that body moving!
  • I am growing constantly: personal and professional development is the key to satisfying that burning curiosity each of us has. That’s why every one of us gets a yearly budget of 1000 EUR for various courses and training.
  • I am well-rested: we don’t subscribe to old-fashioned stigmas about mental health and take emotional wellbeing seriously. Our partners at Mindletic help us understand our emotions better and offer insightful therapy sessions with licensed professionals. To get you the well-deserved time to unplug, we’ve also got paid parental days, holidays off as well as paid vacation days.
  • I am comfortable: the fact that we don’t have an office doesn’t mean you have to shy away from an awesome workstation! We’ve got a budget already dedicated to you so your home office could be up to your standards.
  • I am incredible: our team is extraordinary - that’s not a brag, it’s a fact. We’re proud of every single incredible unique person at Foxelli Group. Don’t worry, you’ll get to meet them at one of our parties soon enough.


Salary: 900 euros after taxes (depending on your skills and experience).


Ready to join the crew?