• We're a rapidly growing startup seeking a passionate, driven Customer Success Manager with digital marketing knowledge to support our continued growth. This role involves managing, optimising and expanding our clients. As a small but growing team, this position has unlimited potential for progression.

What we do

• Gocertify helps online retailers attract and verify students, key workers, under-26s, over-60s and other key groups with exclusive discounts. Our tech verifies someone's occupation or age in real time using AI.
• In under 3 years, we've signed up over 250 retailers including the likes of Boohoo, HP, LookFantastic, Farfetch, Myprotein, HelloFresh. We drive over £3m in sales every month to these brands.
• We’ve done this without external investment (we’re fully bootstrapped and profitable), and are at 7-figures in revenue. We continue to grow rapidly this year.

Working at gocertify

• We’re a team of 13, working remotely, but with access to coworking spaces in London where we optionally meet up. We bring the whole team together for socials too.
• We work hard, have fun and treat each other with respect and kindness. We’re always working to improve our approach to diversity, equity and inclusion (D,E & I) and know that difference will help us succeed as colleagues and as a company.

Equal Opportunity and Inclusivity Statement

• We are an equal opportunity employer and believe in the strength of a diverse and inclusive team. We welcome applications from all suitably qualified individuals, irrespective of race, gender, disability, religion, belief, sexual orientation, or age. Please let us know if you require anything which would enable your success throughout our interview process.

What the job involves

• As the main client contact, you'll need to build relationships with your designated list of clients, understanding and addressing their needs
• Develop and pitch tailored campaign ideas to drive value meet retailers' KPIs, and increase the usage of our tech
• Ensure the CRM accurately reflects your pipeline of client expansions and upsells
• Assist clients in implementing and onboarding our technology for maximum impact, managing the full customer lifecycle
• Attend industry events and meet clients in a fun and exciting environment
• Expand your knowledge of digital marketing strategies and technologies to offer valuable insights to clients

Requirements

• You've either been in a target-driven customer success, account management or sales role already, or you have a background in marketing/e-commerce
• Highly motivated and driven, with a passion for marketing, account management, and customer success
• Gather and analyse data to identify problems, opportunities and potential solutions
• Excellent communication skills (both written and verbal) in English
• Confident and comfortable engaging with marketing agencies and retailers via phone, video chat, and in-person events (with our support)
• Strong organisational skills with the ability to prioritise tasks effectively
• Self-starter capable of thriving in a remote-based fast-paced startup environment where different hats are worn on any given day

Note

• Location: UK based, working remotely from home. You’ll be required to attend some meetings and events in London at least once a month.
• Unfortunately, visa sponsorship is not possible for this role. You must have the right to work in the UK without visa sponsorship.

Benefits

• £30-35k base salary
• £34-43k OTE
• Meaningful EMI share options
• 25 days annual leave + UK bank holidays
• Private health insurance with AVIVA (including optical and dental cashback)
• Enhanced sick pay
• Work-from-home budget
• Pension with NEST
• Macbook or equivalent laptop
• Flexible remote work around our core hours
• Unlimited access to coworking spaces in 48+ countries through Hubble
• Access to incredible gocertify offers + Perks for Work account