About Us:

The Sales & Client Manager role is for one of the companies in your portfolio: Shelter. Global.

Shelter is a relocation agency that helps digital professionals live and work in Thailand legally. We handle the legal and tax matters for you, so you can focus on what matters most.

Our core values are grit, ownership, accountability, growth, strong opinions loosely held and kaizen. We hire team members who exhibit these core values, proven by past actions, achievements and experiences.

Who you are:

We are seeking a Sales and Client Manager who is familiar with expat life in Thailand and the benefits of Thailand work visas. This role is perfect for you if you are an empathic, client-oriented individual.

You are also thriving in receiving direction and big-picture strategy and you have to organize the details. For example, you are able to learn in detail the types, details and benefits of Thailand work visas in case you are not familiar with them.

We will look for prior experience in a customer support and / or sales role for a service business.

What you will do:

• Contribute to building a replicable and reliable content machine to fuel the sales pipeline - blog posts, social posts, newsletter, lead magnets
• Join and be active in local expat and digital nomad groups in Thailand in order to build authority in the space and generate leads
• Identify and pursue opportunities to generate leads at local or online events
• Nurture leads from the moment they enter the marketing funnel, through the sales pipeline until the sale is closed
• Respond to leads in a timely manner and represent our company at the highest standard of professionalism
• Act as Client Manager and answer client concerns after the sale has been closed, through the client's lifetime
• Collaborate and communicate on a daily basis with Operations, Finance and Marketing departments to ensure all bottlenecks are addressed timely

Requirements (MUST haves):

• Client-oriented mindset
• Experience in a customer support and/or sales role in a service-based business
• Strong understanding and hands-on experience with content marketing, at least when it comes to topic generation (writing blogs, content calendars, newsletters, etc)
• Able to address customers’ issues with empathy
• Willing to test different approaches and double down on what works
• Continuous learner
• Went through the process of obtaining a work visa in Thailand (with Shelter or any other provider)
• Located in Thailand (ideally in Chiang Mai, but not a must) with long-term plans to stay in the country

Nice to have in a candidate:

• Good understanding of Thailand visa types and their benefits
• Sales and/or customer support experience in a similar business (visas, work permits, immigration)
• Experience building an inbound lead gen process based on content

Important details:

• Location requirement: Thailand (strong preference for Chiang Mai, but other locations may work as well)
• Full-time or part-time are both acceptable

Compensation & benefits:

• Fixed compensation component (hourly rate)
• Commission for sales closed and clients retained
• Visa & work permit in Thailand offered by Shelter at no cost for you (other than taxes associated with your income in Thailand)