Deliver empathetic, engaging, and effective support to help patients overcome barriers to treatment adherence.

Are you interested in…?

• Creating better outcomes for patients, and the rest of the healthcare ecosystem?
• Helping patients start, stay on, and achieve optimal experience and outcomes with treatment?
• Working for a profitable and growing (~100 people today) patient-focused health technology company?
• Working from home anywhere in the US?
• Having opportunities to grow professionally in multiple directions?
• Being engaged and challenged by smart, driven colleagues to constantly expand your learning and growth?

Human Care Systems is the Treatment Adherence company…

• Helping patients start and stay on treatment with rules-driven smart interactions via phone, email, SMS, mobile, web and printed materials
• Delivering value to all key market participants through optimal use of treatment – patients, HCPs, payers, and biopharmaceutical companies. Our clients are the biopharmaceutical companies who need to ensure their medicines are taken as prescribed
• Designing our organization as a system and ‘designing-in’ the right roles, technologies, data flows, processes, decisions, and improvement mechanisms

The core of the role is…

• Provide patient and caregiver support, via remote channels (phone, video, click-to-chat) to help overcome barriers to treatment adherence
• Build trust-based patient relationships based on empathy and a commitment to help the patient maximize his/her outcome from treatment
• Working with approved talking points, engage each patient to overcome his/her barriers to adherence: knowledge, injection concerns, side effects, cost, motivation, HCP communication, etc.
• Utilize motivational interviewing and cognitive behavioral therapy techniques to support each patient to overcome his/her adherence barriers
• Develop and support each patient to achieve his/her personal action plan to overcome the specific barriers getting in the way of treatment initiation and adherence
• Document each patient interaction via relevant software programs
• Participate in regular quality monitoring process where calls and electronic records are reviewed to ensure each patient received the highest quality support possible.

Qualifications…

• Background in customer/patient service
• 2 Years of professional experience
• High School Diploma or GED
• Proficient in use of CRM technology
• Must have a quiet and separate room that can be used as home office to ensure patient privacy
• Excellent communication, time management, and organizational skills
• Ability to work a flexible schedule
• Bilingual (Spanish/English)

Preferred qualifications:

• Experience working in healthcare
• Experience in customer service
• Bilingual - Spanish/English
• AA, BA

Some key details…

• Competitive compensation at $17-$21/hour based on experience
• Full family benefits (health, dental, etc.) for full-time employees
• Paid vacation/time off policy
• Other benefits: Mobility within the company in many directions; Growth opportunities; Access to senior leadership; Colleagues who are incredibly motivated by our work and helping patients; Opportunity to be at the forefront of technology-led patient support and outcomes

You will like it here and succeed at HCS if you are….

• At your best when engaged, supported, and challenged by curious, driven colleagues
• Non-defensive and enjoy iterating and getting designs better and better
• Self-driven, flexible, and effective at working autonomously
• A ‘doer’ who is both smart and humble, proactive and reflective, curious and focused, leader and supporter

Our culture is…

• Patient focused and performance driven – we always deliver for patients and clients
• Mutually supportive and focused on iteration and learning
• High on autonomy – we treat all HCS people as responsible adults able to control their schedules and deliver for work, life, and family
• Driven by a team of ‘T people’ (deep expertise and wide knowledge base) who are curious and inclined to focus, go deep, and learn fast
• Organically derived – we are who we are

Our hiring process…

• We will review all applicants
• Where there seems like a potentially good fit, we will reach out to schedule video chats and interactive exercises

Job Type: Full-time

Pay: $17.00 - $21.00 per hour based on experience