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Insycle

Customer Onboarding Specialist - SaaS PLG

Location

United States

Job Type

Full-time

Experience

N/A

Salary

N/A

Skill Set

Role

Customer Support

Job Details

Description:

As a Customer Onboarding Specialist, you will be tasked with providing a superior customer experience to our users. You will help users understand how to use the product in order to accomplish their goals.


Company Overview:

At Insycle, our mission is to make it easy to manage and work with data.

Insycle – a modern platform to organize, cleanse, and manage CRM data – is a beloved SaaS product used by thousands of users from more than 80 countries. Product overview video: https://www.insycle.com/

We’re headquartered in New York City.


What You’ll Do:

  • educate customers about the product and set them up for success
  • Train users using Zoom video meetings and live webinars.
  • Improve product adoption
  • Answer users' questions using chat email, and Loom recordings.
  • Write help articles and user documentation.


Qualities We're Looking For:

  • Analytical skills, detail-oriented, able to help customers solve problems.
  • Work independently, a fast learner in an unstructured environment.
  • Organized, goal-oriented.
  • Excited to join as an early employee.
  • Helpful, energetic, ambitious, and positive.


Compensation & Benefits:

  • $70K - $100K Annual
  • 0.05% - 0.1% Equity
  • Medical, dental, and vision insurance.
  • 401K with a 4% company contribution.
  • PTO, sick and unplanned time off, holidays.
  • Full-time, salaried position located remotely in the United States.


Requirements:

  • 3+ years of experience at a software product company in a similar role.
  • Tech-savvy with the latest SaaS tools and modern apps. Proficient in Excel.
  • Excellent communicator and writer. You can take complex subjects and break them down using clear and simple writing and video.
  • Ability to learn quickly and become an expert in the product. 
  • Comfortable speaking and presenting using video.
  • Work remotely in the PST timezone.