Customer Support Analyst

• At Interapt we transform clients and empower humans with technology. Interapt is a world-class technology services company that attracts and develops the best talent while providing an opportunity to those both with IT experience and those without doors are open for all. We are building a thriving, inclusive technology ecosystem that invests in people and communities. Our organizational commitment to social responsibility is not an afterthought, it is embedded in our services and everything we do.
• Interapt is hiring a team of Customer Support Analysts to join our remote team. We are looking for self-motivated individuals with technical service skills searching for growth potential! This could be your chance to join a fast-paced and growing hi-tech company that wants you to excel in your career. Your contribution would be vital to the growth and success of Interapt’s objectives. In this role, you’ll spend your time working with customers via phone and email to develop positive and productive relations with customers. You’ll handle a variety of tasks including troubleshooting, issue resolution, and providing on-the-spot education.

Responsibilities will include:

• Facilitating problem and advocating for customer success
• Assisting & assessing nature of customer needs and work to resolve issues ranging from basic to moderate complexity
• Referring and escalating to appropriate internal teams as necessary
• Logging and tracking customer interactions using the designated software
• Demonstrating agility by acting as a flex resource as necessary across multiple contact channels
• Adhering to provided schedules to ensure availability for customer needs and adapts to changes when needed

Requirements

• High school diploma or equivalent
• Customer Service skills
• Basic Technical Skills (Office 365, Windows OS, knowledge of Internet connectivity)
• Experience with Service Now is preferred
• Proficient Verbal & Written Communication Skills n
• Willingness to learn and ask questions

Benefits

• 100% Remote Work
• Training provided
• 1099 contract hourly rate at $20 ph