Senior Software Developer - Customer Response
RoleFull Stack Programming
Jane is looking for an experienced developer to join our customer response team. This team provides development support to various stakeholders within Jane, as well as creates customized solutions to give amazing support to our customers. We solve interesting technical problems to help make our customers’ interactions with Jane easy and enjoyable. This position requires you to think on your feet and to care about the end-user – perfect for someone who likes adapting to the needs of diverse problems, and providing solutions in a variety of different areas of the application. If you like working with people as well as logic puzzles this is for you!
Jane is currently a Rails monolith that runs on AWS. Will we be breaking this beast down? Only if it makes sense. We understand that great developers come from a variety of technical backgrounds and we have a recruitment process designed to consider experienced developers from a Java, C#, or Python background that are happy to learn our stack.
Like with all positions at Jane, this position is a remote position, allowing you to work anywhere you want across Canada. Building a delighted team who can delight our customers is part of Jane’s DNA, so even though we’re not a strict 9 to 5 environment, we’re working hard to ensure that you also have a life outside of work. We pride ourselves on flexibility & autonomy, and when it comes to decision making, we take a decentralized approach ensuring that our teams' voices aren't just heard, but are acted upon. We're building something special at Jane, and we back that up with an employee stock option plan that ensures that everyone has a chance to share in Jane’s success.
We really want the people who work at Jane to love being here, so it's important that we start off with a bit about what makes our company unique. Here are some specifics about what Jane is all about, and with these, hopefully, you have a better idea if this might be the kind of company you want to be part of.
We’re a North Vancouver-born SaaS company with a distributed remote team across Canada, and our platform is modernizing the world of practice management software. We enable the likes of physiotherapists, mental health counsellors, chiropractors, and other allied health practitioners to run their practices in a digital-first way through features such as online booking, charting, scheduling, secure video, and billing along with an evolving library of features.
Tens of thousands of healthcare practices globally are now running on Jane. In 2021, we processed over 73 million patient appointments, and our scheduling application alone handles more than 10 million API calls per day. Jane is now the number one choice for Allied Healthcare practitioners in Canada. We’re growing quicker in the US than we were here in Canada 3 years ago, and we’re now helping run clinics in 44 countries.
We’re profitable, product-led and growing organically to the point where 85% of our customer growth is either from customer referrals or word of mouth. Growth like this is unique, especially in the world of SaaS, and it doesn’t happen by chance. We have a brilliant team of over 250 employees who all do an amazing job of listening to our customers, building what they need, and providing industry-leading support.
Last year alone we’ve grown our development team from 36 to 70, and the product team has doubled as a whole. 2022 is going to be a big year for Jane as we’re investing heavily into patient experience with our first patient-facing mobile app, enhancing our telehealth experience, building our own (J)analytics platform, working on global insurance integrations, and introducing new features like HIPAA compliant chat.
Of course, it's not all about the numbers, but this puts into perspective the scale of Jane, from the thousands of practitioners whose lives are made easier each day to the millions of patients receiving treatment. If you’re the type of person excited by this growth, we’d love to speak with you.
So what are we specifically looking for?
- Professional software development experience
- Experience writing performant and high-quality SQL
- Ability to communicate with kindness to various stakeholders
- A passion for solving problems
- Strong written and verbal skills
- Professional experience with GIT
- A desire to work in a DevOps environment
- A willingness to be in an on-call rotation to ensure Jane can remain operational 24/7 for our customers
- Passion for continuous improvement, especially when relating to on-call. We review each incident and look for ways to prevent that condition from happening again in the future
- A desire to put the customer's experience at the top of mind
Bonus Points for:
- Professional experience with Ruby on Rails
- Experience with tools like Bugsnag, DataDog, or Honeybadger to monitor application stability
- Customer support/service experience (From any industry)
- Experience with working within the Agile Framework
- Highly competitive base salary
- Extended healthcare from day one
- Parental top-up
- Participation in Jane’s employee stock option plan (JSOP)
- Investment in your career development & growth
- $500 annual health spending account
- Generous vacation policy along with your birthday off!
- Three annual Jane-cation days: additional days off.
At Jane, we’re committed to fostering an environment that allows you to come to work as your truest self. We believe it’s important to actively recognize, embrace, and celebrate our differences in order to make Jane an inclusive, equitable, and diverse workplace.
We want to build a team of people who make conversations rich with perspective and experience. We are committed to listening to every voice in order to learn and grow because doing this will allow us to meet the needs of the diverse community of helpers that Jane serves.
We do not tolerate discrimination, prejudice, or oppressive isms of any kind. Employment is decided on the basis of qualifications, merit, experience, and the needs of the Jane community. We encourage anyone who requires accommodation or adjustments throughout the interview process to let us know, and we will do our best to support you.