🎯 Mission-driven, customer centric organisation

👨‍💻 Work on latest tech stacks that delivers business impact

💰 Competitive salary and Performance bonus

🏝👨‍⚕️ Paid time off & Medical insurance

Requirements Gathering and Analysis: 

• Conduct interviews, workshops, and surveys to elicit and understand business needs
• Collaborate with stakeholders to define and document functional and non functional requirements
• Analyze and evaluate existing business processes, systems, and workflows
• Identify gaps, risks, and opportunities for process improvements
• Prioritize and manage requirements, ensuring clarity, completeness, and feasibility

Solution Design and Documentation: 

• Create detailed and comprehensive business requirement documents (BRDs) and functional requirement documents (FRDs)
• Develop use cases, process flow diagrams, and wireframes to illustrate requirements and system behavior
• Collaborate with development teams to design and review technical specifications
• Ensure that requirements are clearly communicated and understood by all stakeholders
• Validate and verify requirements through reviews, walkthroughs, and sign-offs

Stakeholder Management: 

• Build strong relationships and facilitate effective communication with business stakeholders 
• Collaborate with cross-functional teams to ensure alignment and shared understanding
• Manage and resolve conflicts, ensuring consensus and agreement on requirements
• Serve as a trusted advisor to business stakeholders, providing insights and recommendations
• Act as a liaison between business users and technical teams, translating business needs into technical requirements

Project Management Support: 

• Support project managers in defining project scope, objectives, and deliverables
• Assist in project planning, estimation, and resource allocation
• Monitor project progress, identify risks, and propose mitigation strategies
• Participate in user acceptance testing (UAT) and ensure that solutions meet business requirements
• Support change management activities, including training and user adoption

JIRA Proficiency and Software Development Projects: 

• Utilize JIRA or similar project management tools to track and manage  requirements, tasks, and project artifacts
• Collaborate with development teams to define and manage project backlogs and sprints
• Participate in agile ceremonies such as sprint planning, daily stand-ups, and retrospectives
• Work closely with software developers to ensure that requirements are effectively translated into technical solutions 
• Familiarity with software development lifecycle (SDLC) and experience working on software development projects 

Continuous Improvement: 

• Stay up-to-date with industry trends, best practices, and emerging technologies in business analysis
• Proactively identify opportunities to streamline processes and enhance efficiency
• Participate in process improvement initiatives and contribute to organizational knowledge sharing

Test Design and Execution: 

• Design, develop, and execute test cases, scripts, and scenarios
• Perform functional, integration, regression, and performance testing
• Automate test cases using appropriate tools and frameworks
• Conduct exploratory testing to uncover hidden defects

Defect Management and Reporting: 

• Identify, document, and track defects using bug tracking systems
• Conduct root cause analysis and work with development teams to resolve issues
• Provide clear and detailed reports on test execution progress and results
• Communicate effectively with stakeholders regarding quality issues and resolutions

• Bachelor's degree in Business Administration, Computer Science, or a related field (or equivalent experience)
• Proven experience as a Business Analyst or in a similar role
• Strong knowledge of business analysis methodologies, tools, and techniques
• Experience in gathering and documenting requirements using industry-standard techniques
• Proficiency in using tools such as Microsoft Visio, JIRA, or similar for process modeling and requirements management
• Familiarity with Agile/Scrum and waterfall project management methodologies
• Excellent analytical and problem-solving skills, with keen attention to detail
• Strong communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
• Ability to facilitate meetings, workshops, and interviews to gather information and drive consensus
• Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks simultaneously

Knose Care is a FinTech start-up headquartered in Sydney, Australia. Their purpose is to make Australian pets the healthiest and happiest in the world.

Knose offers veterinary businesses a full-service subscription management platform that includes banking, administration, communications, stock management, delivery and reporting. In addition, clients are provided full training and an included marketing program so all the vet has to do is confirm the services they want included and get back to seeing more pets.