How will you make an impact

• Take ownership of the accounts receivable and accounts payable functions.
• Preparation and reconciliation of HomeMade invoices for package management fees
• Responsible for the reconciliation and claiming of customer funds through PRODA
• Setting up and closing customer accounts, including preparing exit statements and reporting final figures according to government regulations.
• Set up and manage customers' personal and government contribution accounts
• Manage the funding transfer requirements in and outboard, switching customers
• Perform regular audits on customer files to review finance and package management, funding, and financial requirements.
• Support HomeMade customers through proactive and reactive communications via multiple channels.
• Work closely with the Support Partners and Service & Support team to respond to account enquiries, feedback, and complaints in a clear, concise, and timely manner.
• Recognise unhappy customers and work towards a resolution or escalate where required
• Processing customer reimbursements with precision and efficiency
• Participate in regular workshops and team meetings to evaluate processes and procedures, looking for efficiencies and improvements to the status quo
• Adhere to team processes and procedures and meet individual and team KPI
• Advocate for customers to ensure their needs are met and inquiries resolved.

What skills or qualifications are we looking for

• Experience in a customer-facing finance role

• Understanding of Xero, SAP, and Salesforce

• Intermediate data manipulation and analytical skills using excel and raw data

• Customer-focused

• Be highly detail-oriented.

• Excellent time-management and organisational skills

• Have an ability to multitask and prioritise competing demands

• Resolution-focused

To be successful in this role, it is a requirement that you are an Australian Citizen/Resident with a Bachelor Degree as a minimum. You will be passionate about helping to create a bright future for older Australians, and our values resonate with you. The key to your success will be your ability to;It’s important to note that while home/ aged care experience is appreciated, it's not essential to succeed in the role.

What attributes will make me successful?

Those that know you, would describe you as Customer-centric, with strong written and spoken communication skills.

You are a good listener, and you often empathise, acknowledge, and explain complex details in a simple way for customers to understand.
You are able to demonstrate success working in a complex Accounts Payable environment, and you pride yourself on your time management skills, and excellent attention to detail

Who you will be working with

You would be joining our team, a group of people who know they can make a difference to their customers. We are an efficient, contemporary, and customer-focused business that works in a Supportive family-friendly working environment. Our teams live the HomeMade values in all they do towards this:

PUT PEOPLE FIRST: People and relationships matter most

FOSTER FREEDOM: Life should be lived in a way that makes sense for you, without unnecessary controls or external restrictions

DO THE RIGHT THING: What is fair, honest, open, ethical, and transparent

BE BOLD: With a vision to imagine and create a brighter future

Benefits of Working at HomeMade

• Work remotely for a disruptor in the Aged care industry!
• Supportive family-friendly working environment
• Remote working or Hybrid work- depending on what suits your circumstances
• Career development opportunities

• Floating Public Holidays Our Floating Public Holidays policy is just one way the company demonstrates its commitment to the wellbeing of our people and to creating a culture of greater inclusion.
• Volunteer day One paid day per calendar year to volunteer for your community. We encourage you to volunteer in the disability or aged care sector, but it’s your choice!
• Wellbeing day Enjoy a paid day each calendar year to focus on your health and wellbeing.
• Employee Assistance Program A 24/7 service that includes counseling for you and your immediate family.
• Parental leave We support our employees through their parental leave journey to enable them to balance work and family matters and successfully transition to their new life stage as working parents.

Role Location

At HomeMade we believe that collaboration and team connection is key to success. This role can either be based in Sydney (a mix of office/home) or fully remote within Australia. We're all about creating opportunities for people, regardless of where they live.

Additional Information

As an organisation we celebrate our diversity and welcome all people regardless of lifestyle, ethnicity, faith, sexual orientation, and gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.