Inbound Publisher Support Manager
— Working on moderation of pending websites;
— Working with clients requests (via email, Skype, Telegram, Whatsapp, phone);
— Working with CRMs;
— Working on transferring clients to/from Account managers;
— Working on optimization of ad campaigns and upsell of clients;
— Support existing clients;
— Helping with KnowledgeBase for Portuguese pages and letters translation.
— Advanced/Fluent in Portuguese;
— Intermediate/Upper-intermediate English;
— Interest in online advertising, the adtech market, and technologies;
— Ability to work with a great volume of information;
— Ability to work with fast reaction to market changes;
— Strong analytical and communication skills;
— Ability to meet deadlines and to work in a team;
— Ability to deal with clients’ complaints and issues;
— Ability to learn fast.
Will be a plus:
— Experience in digital advertising, marketing, or similar field;
— Experience in supporting the customers;
— Knowledge of CRM systems; also Hubspot, Jira, Confluence.