75k+ base salary + equity compensation

About Motion

Motion’s mission is to empower everyone to do their best work by automatically optimizing their schedule. By constantly monitoring and reorganizing their to-do list and calendar, we help professionals make time for their highest priority tasks while never missing any deadlines. We are growing extremely quickly: several million in annual recurring revenue, 9x year-over-year growth, and trusted by 10,000+ users from world-class companies. Motion has raised over $10M from top-tier investors, including recently our Series A, and was part of Y Combinator’s Winter 2020 class.

The Role

You will work with Motion’s customer support team to help customers solve their problems, communicating with customers via email support ticketing system. You will also work on projects such as writing articles for our knowledge base, exploring new support software, synthesizing top customer problems for Motion’s product and engineering teams, and other support-related initiatives.

Responsibilities

• Help customers via email, troubleshoot problems, answer questions

• Write documentation to help users help themselves (FAQ, knowledge base, product updates, etc)

• Synthesize top customer pain points and requests to product team and help assess priority

• Relay bugs to engineering teams and help assess urgency

What we’re looking for

• 2+ years of technical support experience

• Experience using support ticketing systems e.g., Zendesk, Front, Intercom, etc.

• Strong problem solver, quick learner, can keep up with rapidly evolving product

• Strong understanding of technology, how websites and software work

• Empathetic to users, cares about understanding their underlying problems rather than just what they ask for

• Work remotely from anywhere in the US

• Bonus: Worked with productivity software before or passion for productivity products

Our company culture, or why you may or may not be excited about joining us:

Motion Website

Motion Company Culture

Motion Careers FAQ

Motion offers a competitive salary and equity compensation, medical, dental, and vision health insurance