Job Description

We’re looking to hire a part-time, remote Customer Service Representative (with nursing background). For this role, you will act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging problems for customers for our company venture, Winona.

Responsibilities

• Answering questions about Winona’s products and services
• Processing orders and transactions
• Delivering information about Winona’s offerings
• Ensuring customer satisfaction and maintaining professional customer support
• Handling customer complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible
• Keep records of customer interactions, process customer accounts, and file documents
• Take the extra mile to engage with customers

Requirements

• Background in Nursing/OBGYN medical assistantship
• Experience working in the healthcare industry
• Confident in using Stripe payment platform
• Confident in using Slack as a communication tool
• Proven customer support experience
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different scenarios
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• Attention to detail and a good sense of judgment

Why You Should Work with Us

As a part-time member of our team, you’ll enjoy:

• Flexible hours, work whenever you choose
• Work from home
• Fun and casual work environment
• Mental health and well-being programs
• Employee engagement activities and virtual gatherings
• We are a very diverse bunch! 🌍