clients Outliant

Customer Service Representative

Location

North America

Job Type

Contract

Experience

N/A

Salary

N/A

Skill Set

Role

Customer Support

Job Details

Job Description

We’re looking to hire a part-time, remote Customer Service Representative (with nursing background). For this role, you will act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging problems for customers for our company venture, Winona.


Responsibilities

  • Answering questions about Winona’s products and services
  • Processing orders and transactions
  • Delivering information about Winona’s offerings
  • Ensuring customer satisfaction and maintaining professional customer support
  • Handling customer complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible
  • Keep records of customer interactions, process customer accounts, and file documents
  • Take the extra mile to engage with customers


Requirements

  • Background in Nursing/OBGYN medical assistantship
  • Experience working in the healthcare industry
  • Confident in using Stripe payment platform
  • Confident in using Slack as a communication tool
  • Proven customer support experience
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different scenarios
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively
  • Attention to detail and a good sense of judgment


Why You Should Work with Us

As a part-time member of our team, you’ll enjoy:

  • Flexible hours, work whenever you choose
  • Work from home
  • Fun and casual work environment
  • Mental health and well-being programs
  • Employee engagement activities and virtual gatherings
  • We are a very diverse bunch! 🌍