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Customer Service Representative
Location
North America
Job Type
Contract
Experience
N/A
Salary
N/A
Skill Set
Role
Customer SupportJob Details
Job Description
We’re looking to hire a part-time, remote Customer Service Representative (with nursing background). For this role, you will act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging problems for customers for our company venture, Winona.
Responsibilities
- Answering questions about Winona’s products and services
- Processing orders and transactions
- Delivering information about Winona’s offerings
- Ensuring customer satisfaction and maintaining professional customer support
- Handling customer complaints and identifying the appropriate response and strategy to solve customers' issues as quickly as possible
- Keep records of customer interactions, process customer accounts, and file documents
- Take the extra mile to engage with customers
Requirements
- Background in Nursing/OBGYN medical assistantship
- Experience working in the healthcare industry
- Confident in using Stripe payment platform
- Confident in using Slack as a communication tool
- Proven customer support experience
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different scenarios
- Excellent communication and presentation skills
- Ability to multitask, prioritize, and manage time effectively
- Attention to detail and a good sense of judgment
Why You Should Work with Us
As a part-time member of our team, you’ll enjoy:
- Flexible hours, work whenever you choose
- Work from home
- Fun and casual work environment
- Mental health and well-being programs
- Employee engagement activities and virtual gatherings
- We are a very diverse bunch! 🌍
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