clients Passport Shipping

E-Commerce Product Manager

Location

North America

Job Type

Full-time

Experience

N/A

Salary

N/A

Skill Set

Role

Management and Finance

Job Details

About Passport:


Passport is reinventing cross-border e-commerce logistics as the modern international shipping carrier of choice for hundreds of top direct-to-consumer brands (our customers include Kylie Beauty, Bombas, Native, Ritual, Seed.com, and more). We ensure end consumers in countries around the world receive their package by optimizing multiple proprietary networks of first-mile warehouse pickups, last-mile local parcel delivery, and customs brokerage to reshape international shipping and post-purchase experiences. Leveraging much-needed software, automation, integrations, and support with transparency into logistical data not provided by legacy carriers today helps e-commerce merchants and marketplaces navigate their international footprint to reach their global potential.


We’re a growing, ambitious team looking to upend the trillion-dollar international parcel shipping industry through a world-class experience. At Passport, you will have the opportunity to work with some of the biggest e-commerce merchants in the world and think strategically on how to add value to their international business. See this TechCrunch (https://tcrn.ch/2TKQ4eO) article to understand why brands love us.


About you and the role:


Passport is in a high growth phase and we are looking for an experienced product manager to lead the expansion of our ecommerce apps. You will guide the thoughtful rollout of new functionality to solve our users’ problems across multiple platforms. You’ll be reporting to the Director of Product.


In this role you will work with internal and external stakeholders to understand their business problems, then craft user friendly solutions with the engineering and design team. You will be responsible for delivering usage growth, aligning roadmaps to strategic objectives, improving our outstanding customer experience, and managing expectations.


Location: North America Remote (#LI-Remote)



What you'll be doing:

  • Launch new features across Passport ecommerce products to grow our user base and increase product adoption
  • Collaborate with engineering, sales, operations, and subject matter experts
  • Gather customer feedback regarding existing and planned features to improve usability
  • Define key metrics that reflect successful product use and adoption
  • Be the expert in your product areas and help teams to resolve issues and learn about new functionality
  • Create product documentation for internal and external consumption
  • Occasionally hack an MVP together to resolve an immediate problem



You have many of the following...

  • 5 years of professional experience
  • 2-3 years of software product management experience
  • Familiar with design concepts for growing user bases and increasing adoption
  • Strong technical background with ability to establish credibility with engineers and occasionally get hands-on
  • Experience with SQL queries and modern web services technologies
  • Knack for gleaning customer insights from qualitative and quantitative data
  • Entrepreneurial spirit - you bias toward action and don’t mind getting your hands dirty
  • Familiarity with e-commerce platforms such as Shopify, Bigcommerce, WooCommerce, or Magento
  • Excellent communication, interpersonal, and time-management skills
  • A proactive and collaborative approach; you love working with people and people love working with you

What you'll get...


- Competitive cash and equity packages

- Healthcare, dental, and vision

- 401K & Company Match

- Monthly fitness stipend

- Monthly phone/internet stipend

- 100% remote work environment #LI-Remote

- Company issued laptop

- Flexible PTO

- Themed happy hours - bring on the Zoom comedians, pop-a-shot contests, and sip ‘n paints!

- Quarterly team (virtual) gatherings and annual all-company offsites in cities around North America

- Learning & Development Fund for upskilling or products to improve your day-to-day work life

- One-time remote work set-up stipend to make your at-home office dazzle

- Teammates around the world in 8 different time zones!