Plato is on a mission to empower engineering and product teams to unlock their full potential. Using our proprietary Talent Growth Platform, we connect engineering and product professionals with industry experts for personalized talent coaching, powerful 1-1 mentorship sessions with our incredibly mentor community, and networking opportunities that drive personal and professional growth.

We're backed by a group of impressive advisors and investors including SaaStr, Y Combinator, the Slack Fund, S28 Capital, Eric Yuan (Zoom), Mathilde Collin (Front), Andrew Miklas (PagerDuty), and many more!

We are looking for a Talent Coach who will augment the current team of 19 to help face the growing demand of our mentorship program. As a Talent Coach, you are the mentees’ gateway to our amazing community of 1000+ mentors. Mentorships aren’t always easy which is why your role is critical to ensuring that mentees get the most out of the platform. You will be working directly with our users, guiding them on their leadership journey by conducting discussions on how they can achieve their goals, matching them with suitable mentors, and ultimately assisting them on their journey to become successful tech leaders.

Click here to hear about our team from Ashley, Talent Coach Manager!

Who you are

You are confident in joining an early stage startup up in high growth. You are eager to learn and are flexible with changes. You are a motivated individual who enjoys human connections. You are deeply empathetic and passionate about helping people grow. You are detail-oriented and someone who doesn’t allow anything to slip through the cracks. You are full of ideas while also being agreeable to execute on well-defined routines. You are committed and dependable.

Must Haves

• Building rapport with customers - You feel at ease talking with customers

• Communication - You speak and write clearly and articulately without being overly verbose or talkative

• Listening skills - You let others speak and seeks to understand their viewpoints

• Leading a conversation - You are able to drive the conversation and execute on previously set goals

• Flexibility / adaptability - You can adjust quickly to changing priorities and conditions. Copes effectively with complexity and change

• Enthusiasm - You exhibit passion and excitement over work and have a "can-do attitude"

• Attention to detail - You do not let important details slip through the cracks or derail a project

• Efficiency - You're able to produce significant output with minimal wasted effort

• Persistence - You demonstrate tenacity and willingness to go the distance to get something done

• Honesty / Integrity - You do not cut corners ethically, you earn and maintain trust

• Openness to feedback and ideas - You often solicit feedback and react calmly to criticism or negative feedback

• Teamwork - You reach out to peers to establish an overall collaborative working relationship

• Autonomy - You know how to keep yourself motivated and hold yourself accountable to doing the work

Nice to Haves

• 1-3 years in a customer facing role (Sales, CS, Support...)

• Coaching certificate / qualifications

• 1-3 years working remotely

• Tech savviness - ability to work with multiple systems

Key MissionsFor your assigned pool of mentees, your main goal is to be a resource for each individual, understand their challenges, track their progress, match them with mentors, and solve support requests.

Key ActivitiesOnboarding calls with new mentees to set them up for successCheck-in calls with mentees to ensure they are on track and to measure their progressRespond and react to key events (rescheduling, declines, no-shows, etc)Ongoing logistical support (rescheduling, rematching, etc)

At Plato, you’ll be given the opportunity to contribute to something truly meaningful that positively impacts thousands of people around the world. Aligning with our mission, we believe that by investing in our team members’ personal and professional development, we can unlock Plato’s full potential and build a thriving work environment for the greater tech community. Even a 10% improvement here will lead to a ripple effect that will benefit our community.

We spend nearly all of our waking lives at work, let’s make it better! Here are some of the ways we do that at Plato:

• Work from anywhere: On our fully-remote team, you can work from anywhere in the world as long as you have 3-4 hours of PT overlap for non-customer facing roles and 5 hours PT overlap for customer-facing roles.

• Unlimited responsible time off: Take time away to do what you love and recharge with unlimited responsible time off.

• Competitive compensation and opportunity for advancement: Grow within your role or try something new with opportunities for advancement within Plato.

• Comprehensive benefits package: Medical, dental, and vision coverage to keep you happy and healthy.

• In-person team building activities: We bring our team members together for regular in-person events in awesome locations like the Metaverse, France, Mexico, New Orleans, California, and Spain to name a few!

• Work with amazing companies: Hundreds of top technology companies have chosen Plato to strengthen their teams including DocuSign, Box, Segment, Rakuten, SurveyMonkey, and Betterment.

• A diverse team from around the world: Work and learn from a group of diverse team members from around the world including the United States, Canada, France, Spain, South Africa, Germany, Poland, Switzerland, India, Brazil, and more.

Plato is an equal opportunity employer that is committed to inclusion and diversity in the workplace. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, age, nationality, disability, protected veteran status, gender identify, or any other factor protected by applicable federal, state, or local laws.

Learn more about your equal employment opportunity (EEO) rights as an applicant here.

Plato is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process, please provide us with additional information on the nature of your request.