clients Prenda

Customer Success Advocate


🇺🇸 USA Only

Job Type






Skill Set


Customer Support

Job Details

Customer Success Advocates at Prenda bring the Prenda Core Values to life by providing a connected, personalized, high quality experience as a customer’s primary point of contact during the first year post-application. The focus of this role is onboard, educate, support, retain, and grow Prenda customers (Guides).

Day to Day Responsibilities:

  • Manage the lifecycle and health of assigned customers (roughly 100).
  • Be your customers’ greatest advocate — Voice customer concerns and collect feedback for product (and process) improvements.
  • Be a team player — Work cross-functionally with Prenda teams.
  • Manage and monitor assigned customer accounts, acting as the customer's main point of contact
  • Be an active contributor to overall customer retention goals
  • Constantly be on the lookout for new opportunities to innovate and improve the customer experience.
  • Proactively work to identify at-risk customers and offer possible solutions
  • Manage high amounts of data with thoroughness and accuracy to monitor large cohorts
  • Utilize technology to reach high customer volumes.

Desired Qualifications:

  • 2+ years experience in working with high volumes of customers in a success-focused, autonomous environment with high levels of responsibility and accountability
  • Entrepreneurial mindset
  • Strong analytical skills with a demonstrated ability to turn data into decisions
  • Exceptional writing, communication, organizational and time management skills
  • Able to approach difficult customer conversations with grace and professionalism
  • Self-starter, resourceful and solutions-oriented
  • Knowledge of customer success strategies - retention and advocacy
  • Availability during 9a-5pm. We can not accommodate hours outside normal business hours.
  • Familiarity with customer relationship management software + learning management systems and practices

Helpful to have

  • Experience in public education- teaching or administration
  • Experience creating and executing trainings and presentations
  • Experience in addressing level-one technical support concerns
  • Experience in sales
  • $42,000/annual salary