About Us

Rechat is an innovative enterprise real estate technology developed exclusively for real estate professionals. Our software platform provides an all-encompassing solution streamlining the entire buying and selling process by integrating everything into one system that engages agents, drives brand consistency, and elevates efficiency.

About the Role (Remote)

We are looking for an experienced Customer Success Trainer to train our clients on each functional area of our product as well as facilitate hands-on workshops that are functional topic-specific.

Essential Functions & Responsibilities

• Lead all customer training – onboarding and ongoing
• Develop a persona-based training curriculum
• Partner with Product and Content Strategist to develop and maintain user guides, video training collateral
• Ensure excellent feature delivery by being the first to test and adopt all product features, cross-train client-facing teams on new releases, and orchestrate communication of new product features directly to customers
• Track product adoption and use of training medium to determine the effectiveness of training practices and health of the customer
• Measure the effectiveness of training programs through observation, assessment, and learner feedback
• Provide learner performance feedback to direct managers on a scheduled basis
• Assist in the creation and curation of sales and client success assets
• Create and maintain training materials and curriculum
• Own and maintain the knowledgebase, by creating videos and written documentation
• Interact and communicate effectively with clients, team members, and departments across the organization including Product, Marketing, and Sales
• Support ongoing efforts of product testing and documentation
• Follow the organizational training and development strategy, vision, and action plan to help build and deliver world-class courses which impact the success of agents and brokerages alike

Qualifications & Experience

• 3-5 years of experience in training and presenting technical information
• Real Estate experience
• Conducts application training needs assessment by collecting information pertaining to work procedures, workflow, and reports; understanding job-specific functions and tasks
• Designs computer training manuals by identifying and describing information needs; conducts training classes on-site and/or remote video conferencing
• Maintains technical knowledge by attending educational workshops; reviewing publications
• Experience setting up training programs for external and internal use
• Excellent presentation skills
• Excellent interpersonal, written, verbal, and presentation communication skills with clients as well as individuals at all levels across the organization
• Strong organization and time management skills
• Outstanding success in leading and facilitating results-oriented virtual courses
• A passion for presenting and coaching
• Experience in delivering virtual training through outstanding learning platforms like Zoom etc

Bonus if you have:

• Content creation experience
• Experience/Comfortable on camera
• Experience with HubSpot, or other CRMs
• Prior experience at a B2B SaaS company