clients Rubiko

Dutch Night Shift - Customer Support Agent

Location

Spain

Job Type

Full-time

Experience

N/A

Salary

N/A

Skill Set

Role

Customer Support

Job Details

We are experts in the field of customer support, tailored for the iGaming industry. We are searching for a Dutch speaking Night Shift Customer Support Agent to be part of our team in any city in Spain! You will be providing customer support to our clients in the iGaming industry.

Job responsibilities:

  • Communicate with our customers via e-mail and live chat
  • Provide customer support on gaming, financial, technical, or any applicable issues related to the Customer Support Services
  • Guide customers through the site and/or mobile phone assisting them in using the various services and products offered
  • Work collaboratively with other team members, contribute to our high performance & quality work culture and good working atmosphere
  • Actively report internally to team leads and various business partners with information about the status of the various markets and customers cases

Required qualifications:

  • Previous experience in the Customer Support industry is an advantage
  • IGaming knowledge is not mandatory - our in-house learning academy is the best entry point into the industry
  • Native in Dutch – both verbal and written, is mandatory
  • Excellent written and verbal communication skills
  • Great team player an ability to work with autonomy and good initiative
  • Can work well under pressure and navigate online in multiple platforms
  • Eager to learn and keep up with new updates information in a fast paced industry
  • Adaptability to work in the night shift and some weekends rotation basis with the rest of the team. Night Shift Operating Hours: 00:30-08:30

Job Benefits

  • Remote work and allowance
  • Wellness Bonus
  • E-Learning professional development program
  • Competitive fixed salary + commissions + bonuses
  • Assistance to obtain NIE and SS number for relocating to Spain

Industry

Gambling & Casinos

Employment Type

Full-time

Job Functions

Customer Service

Rubiko Jobs

https://careers.rubiko.tech/