We are looking for a Contracts and Client Support Lead to work with and support the Business Operations team to manage contracts and support and develop new business.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Contracts Management

• Produce high-quality proposals, Statements of Work (SoWs), and other client sales materials with special attention to messaging and branding.
• Review Master Service Agreements (MSAs), Non-Disclosure Agreements (NDAs), and other legal contracts with legal team and advise on necessary revisions.
• Review and edit reports, service collateral (i.e., templates, pitch decks, data sheets) and other external-facing documentation prepared by SRA team members.
• Collaborate with team members to maintain accurate and concise knowledge and documentation, including developing regular cadence for editing, adding, and/or removing information as needed.
• With the support of senior management, facilitate dialogue with subject matter experts (SMEs) to extract relevant knowledge, ensuring that innovative ideas, good practices, and lessons learned from pursuits and engagements are shared across the organization.
• Drive knowledge awareness and adoption of policy change(s) within the organization to engage and educate team members on available knowledge content and resources. Help build a knowledge sharing culture.
• Provide on-demand support for specific client engagements or projects.
• Manage ongoing maintenance of operational knowledge and documentation and drive continuous improvement. Develop internal policies and procedures for knowledge management. Collect user feedback to update and improve content.
• Develop, implement, and maintain a knowledge management system that improves information organization, standardizes content across platforms, and drives higher user engagement and satisfaction.
• Support implementation of a knowledge infrastructure, using relevant architecture and technologies, to collect, catalogue and store and ensure ease of access of relevant information.
• Identify, classify, track, and maintain operational knowledge and documentation, including templates for internal and external communications and reports, proposals, SoWs, MSAs, standard operating procedures (SOPs), policies, guides, and training materials.
• Prepare clear, concise, and easy-to-understand guides, policies, and instructions for internal use, with an eye toward user needs and level of understanding.

Client and Third-Party Relationship Support

• Build on and maintain ongoing relationships with vendors, clients, and other business connections.
• Keep track of in-progress contract negotiations and proactively engage with clients on upcoming renewal dates.
• Manage client information and document requests for vendor onboarding requirements.
• Register and manage client, vendor, and other business connection portals including dissemination of information internally to the correct stakeholders as appropriate.
• Assist with managing the quote process by drafting, revising, and tracking the execution of quotes for software products or cloud service subscriptions.
• Support development of new industry partnerships and support associated workflows to maintain ongoing 3rd party partnerships.

KM Architecture and Organization

• Manage ongoing maintenance of operational knowledge and documentation and drive continuous improvement. Develop internal policies and procedures for knowledge management. Collect user feedback to update and improve content.
• Develop, implement, and maintain a knowledge management system that improves information organization, standardizes content across platforms, and drives higher user engagement and satisfaction.
• Support implementation of a knowledge infrastructure, using relevant architecture and technologies, to collect, catalogue and store and ensure ease of access of relevant information.
• Identify, classify, track, and maintain operational knowledge and documentation, including templates for internal and external communications and reports, proposals, SoWs, MSAs, standard operating procedures (SOPs), policies, guides, and training materials.
• Prepare clear, concise, and easy-to-understand guides, policies, and instructions for internal use, with an eye toward user needs and level of understanding.

Requirements

This job operates in a professional office environment or remotely as needed/required. This role routinely uses standard office equipment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. Able to lift office products and supplies, up to 25 pounds. This is a largely sedentary role.

Position Type/Expected Hours of Work

This is a full-time position and hours of work and days are Monday through Friday 8:30am to 5pm. Occasional evening and weekend work may be required as job duties demand.

Travel

Approximately 5% travel expected, including overnight travel to SRA offices in Philadelphia, PA.

Preferred Qualifications and Experience

• 3-5 years’ experience in procurement, contract management, client support, or other relevant areas.
• Exceptional written/verbal communication skills and attention to detail.
• Strong project management skills and the ability to prioritize and work on multiple projects in a fast-paced, changing environment.
• Experience working with content in multiple media and “owning” end-to-end documentation creation processes.
• Ability to translate expressed knowledge needs into specific solutions.
• Experience working with documentation tools preferred, including Confluence/Jira, Moodle, HTML, MS Visio.
• Comfortable learning new technologies.
• Good understanding of knowledge infrastructure and relevant technology.
• Consultative mindset and experience collaborating within teams.
• A positive attitude, willing to jump in and tackle new challenges.
• Advanced skills in Microsoft 365, including Word, Excel, SharePoint, and Teams.
• Professional service industry or client-facing communication experience a plus.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

Work with Experts: Robust internal training program, plus Company-paid external training. SRA recognizes the value of professional development for employees. Therefore, we encourage our employees to pursue continuing education and role-specific training. Every SRA employee is eligible to attend one training per year paid for by SRA.

Give Back: 1-2-3 Program: 1. SRA will give $1,000 to a charity of your choice. 2. If you give an additional amount (up to $1,000), then 3. SRA will match that amount up to $1,000.

401k and Matching: Company 401(k) plan including annual 3% contribution.

Mental Health Services: SRA has partnered with Talkspace to provide SRA employees with free mental health support. Talkspace connects individuals with licensed therapists for chat, video, and phone sessions.

Medical / Dental:

• Generous medical, dental, and vision benefits at different price points.
• Company-paid disability and life insurance.
• Free patient advocacy service that helps find care providers and resolve insurance queries.
• Free on-site wellness programming covering both emotional and physical wellness.
• Generous parental leave, sick leave, and vacation policies.
• Option to work remotely or with a flexible schedule when needed.
• Company-paid cell phone with discounted accessories

(Subject to change)

Security Risk Advisors is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All employment decisions at SRA are based on business needs, job requirements, and individual qualifications, without regard to race, color, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, marital or family status, veteran status, medical condition, or any similar category protected under federal, state, or local laws.

SRA values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, and veterans to apply.