• Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.
• More than 150,000 businesses, including many of the world's largest companies and mobile operators, use Sinch's advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation in 2008.
• Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.
• Sinch is organized into five business units: Applications, Enterprise & Messaging, Voice, Developer & Email, and SMB. This role will be under Applications.

The Applications team is responsible for delivering innovative solutions through conversational platforms and next-generation communication channels like WhatsApp, Instagram, Telegram, Apple Business Chat, Line, Kakao Talk, and other telecommunications channels like SMS, MMS, and RCS.

The essence of the role -

As an analytics engineer, you will be working alongside the analytics team to be immersed in the business challenges and opportunities of our enterprise clients. You will support the delivery of insights through analytic warehouse support – sometimes visionary and bold, other times practical and pragmatic – that will help brands communicate more effectively using mobile messaging.

You will use tools like Snowflake, AWS, SQL, Python, and Tableau to support the delivery of testing strategies, analysis, research, listening, empathy, and storytelling to cultivate an informed POV that addresses the unique challenges of the brands we work with. You will be a strategic partner to our analytic team and a collaborative partner with our internal product engineering teams.

In this role, you will:

• Manages the portfolio of new capabilities for the warehouse, and partners with analytics on prioritization and gathering requirements.
• Maintains partnerships with upstream product engineering teams and client-side analytics teams, establish SLAs, monitor that data delivery is in alignment with SLAs, and has a working knowledge of the source system APIs and data passes from systems (ex. Fiddleback, Chatlayer).
• Responsible for modeling data to provide clean, accurate datasets so that different users within the analytic team.
• Develops the ETL, physical and logical layers of the warehouse for the purpose of being consumed in other analytic tools (ex. Tableau, Python, etc.).
• Onboard new client data, platform connections, or new business rules that require adjustments to the data architecture/views within the warehouse.
• Daily monitoring of data feeds/refreshes within the warehouse, and troubleshooting issues as needed.
• Train analysts and maintain documentation of the table structures, data dictionary, and change logs for the data warehouse.
• Troubleshooting platform and addressing data errors failed updates and other issues that may occur from upstream systems.
• Develops and monitors event files and other custom reports that are delivered back to clients for engagement data from our platforms as needed.

Requirements -

• 5+ years of related experience working in a data warehousing, data engineering or data architect role.
• 5+ years of experience building data warehouses designed for analytic teams, managing product roadmaps, and experience in a marketing analytical role is a plus.
• Strong skills in Snowflake and AWS as well as data languages like R and Python to handle data orchestration tasks.
• Demonstrated ability to integrate campaign platform tools with analytics tools to gain an end to end view of the campaign experience; supporting analysis, reporting and optimizations.
• Deep experience in developing ETL, data analysis and report generation through tools such as Excel, Tableau, PowerBI, R, Python, AWS, and Snowflake.
• Experience with conducting single and multivariate campaign testing.
• Experience working in marketing analytics or experience building solutions to support campaign reporting and insights a plus.
• Experience working independently, self-managing, and managing others on projects to deliver results supporting multiple clients and stakeholders.
• A degree in statistics, mathematics, computer science, software engineering, or IT is a plus.

Benefits

Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.

Our Hiring Process -

• At Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch's hiring needs and candidates' career expectations.
• We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!