As a leader in process intelligence technology, Skan leverages computer vision and machine learning to help organizations be greater at business by triangulating insights from people, processes, and technologies to accelerate business transformation.

Location

For this position, we are looking for remote candidates located in the United States and Canada.

As a Technical Account Manager, you will have the opportunity to conduct research, investigate and debug product deployment issues, and plan configurations for our customers. Additionally, you will get to utilize monitoring tools to identify, resolve and/or escalate issues to the Product and Engineering teams. In this role, you will assist in the preparation of new installations and coordinate with Customers for organizing the prescribed environments

What You’ll Do:

• Work directly with clients while you assess and gather requirements, map processes, and execute delivery plans
• Effectively communicate with the client and cross-functional internal departments to ensure all project requirements and milestones are understood and delivered according to the project plan
• Deeply collaborate with clients’ digital transformation teams/initiatives and understand their priorities and challenges in order to facilitate adoption of Skan’s cloud hosted solutions (SaaS)
• Continuous education and skill development in the area of RPA, Digital Transformation, Process Improvement methodologies and practices to provide effective client solution consultation
• Create and present executive reports and updates
• Exemplify leadership in building our culture, product direction, evangelization and developing strong relationships with customers

Coordinate with internal teams to achieve ambitious deployment schedules

Requirements

What You’ll Bring

Need to have

• Bachelor's degree in engineering or similar technical field
• 6+ years of professional experience preferably in a technical discipline

• Experience with provisioning and deploying SAAS-based applications in Azure or AWS environment

• Passion for solving operational technical challenges with analytical debugging capability and documentation of learning

• Knowledge of security infrastructure including network infrastructure components (routers, firewalls), etc.

Nice to have

• Knowledge of Python and experience with Databases

Benefits

• 100% coverage of Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Unlimited Paid Time Off (Vacation, Sick & Public Holidays)
• Short Term & Long Term Disability
• Fully Remote