💵 NASDAQ Listed-backed hyper-growth company

🚀 Rapid career advancement with opportunities to learn

💰 Competitive salary and Performance bonus

🏖 Paid time off, Flexi-hour policy & Wellness benefits

🚀 Truly Global & Diverse Team

We are seeking a highly organised and detail-oriented Knowledge Management Specialist to join our Operations team. The ideal candidate will be responsible for creating, managing, and optimising knowledge-sharing processes, ensuring that all Country-related information is accessible, accurate, and up-to-date. This role will support the HR team by improving operational efficiency, enhancing employee and client experience, and fostering a culture of continuous learning and knowledge sharing.

• Develop and Maintain Knowledge Repositories:
• Create and manage a centralised repository of HR policies, procedures, templates, and best practices across countries
• Ensure all documentation is up-to-date, accurate, and easily accessible to Sales/ CSM/ Ops team members

• Content Creation and Curation:
• Develop high-quality content such as FAQs, guides, manuals, and training materials.
• Collaborate with Country experts to gather and curate relevant information

• Knowledge Sharing and Collaboration:
• Implement and manage knowledge-sharing platforms (knowledge bases, collaboration tools)
• Promote and facilitate knowledge-sharing sessions, workshops, and training programs

• Process Improvement:
• Identify gaps in existing knowledge management processes and propose improvements
• Develop and document standardised processes and workflows for HR operations

• Data Analysis and Reporting:
• Monitor and analyse the usage and effectiveness of knowledge management systems
• Generate reports and metrics to measure the impact of knowledge management initiative

• Continuous Improvement:
• Stay updated on the latest trends and best practices in knowledge management and HR operations
• Recommend and implement new tools and technologies to enhance knowledge management capability

Key Competencies:

• Attention to Detail:
• Ensuring accuracy and consistency in documentation and knowledge resources

• Problem-Solving:
• Identifying issues and developing effective solutions to enhance knowledge management processes

• Adaptability:
• Adjusting to new information, changing conditions, or unexpected obstacles

• Initiative:
• Proactively identifying opportunities for improvement and driving positive change

• Collaboration:
• Working effectively with others to achieve common goals and foster a collaborative environment

• Education:
• Bachelor’s degree in Human Resources, Business Administration, Information Management, or a related field

• Experience
• 3-5 years of experience in HR or operations environment preferably with a role involving knowledge management
• Experience with knowledge management systems, content management platforms, and collaboration tools is a plus

• Skills:
• Strong organizational and project management skills
• Excellent written and verbal communication skills
• Proficiency in creating and managing documentation and training materials
• Ability to analyze data and generate actionable insights
• Strong interpersonal skills and the ability to collaborate effectively with cross-functional teams

• Technical Proficiency:
• Proficient in using knowledge management tools and platforms (e.g., Confluence, Notion)
• Familiarity with HR software systems (e.g., HRIS, LMS)
• Advanced skills in Microsoft Office Suite (Word, Excel, PowerPoint)

Imagine a world without boundaries, where companies effortlessly discover, hire, and manage talent, regardless of geographical constraints. Skuad brings this vision to life. We're on a mission to democratize global talent and opportunities, making remote work accessible worldwide. Skuad empowers employers to effortlessly build, pay, and oversee exceptional global teams while handling the complexities of payroll, compliance, and taxation.

Our diverse, globally distributed team is passionate about fostering inclusive work cultures and enabling customers to thrive globally. Backed by leaders with over two decades of HR expertise, our goal is to create one million opportunities globally by 2027.

Having raised $15 million in Series A funding in Oct 2022, totaling $19 million with support from returning investors Beenext and Anthemis, we're committed to driving value, learning, and continuous improvement as a united global team.

In August 2024, Skuad was acquired by Payoneer. Payoneer (NASDAQ: PAYO) is a leading global payments platform that partners with freelancers, SMBs, marketplaces, and enterprises to solve their biggest payment challenges. Leveraging robust technology, compliance, operations, and banking infrastructure, Payoneer powers growth for entrepreneurs in emerging markets, Payoneer makes global commerce easy and secure. Skuad’s acquisition brings a key capability workforce management capabilities to Payoneer’s growing financial stack.

With Skuad you get to have:

Ownership: You will own what you do. We are a results-driven team, which means we expect you to get things done.

Endless support: You will always be able to reach the help you may need. You will have the resources you need to deliver.

Experiment: This is your playground. You will come up with ideas of your own, pitch them, and take them up. You will have a free hand to execute exciting ideas.

Impact: Be a part of a world-class team where we are constantly challenged with new things and maximize the impact of the products we build.