Job description:

• Cloud release engineers will have a primary focus on cloud environment support, build automation and developer productivity.
• Develop, implement, optimize, and maintain cloud-based solutions.
• Adheres to architecture, design, implementation, and security standards and best practices.
• Implement and manage cloud network, servers, interconnection and interfacing such as IPSEC, Site-to-Site, and BGP.
• Implement, maintain and optimize cloud security capabilities (like WAF, GuardDuty, Security Groups, IAM, etc.).
• Reduce mean time to identify (MTTI) by helping teams create dependency.
• Reduce mean time to recovery (MTTR) by helping troubleshoot, monitor, alert, and automate recovery.
• Improve mean time between failures (MBTF) by helping teams define SLI/SLOs and prioritize proactive investment tasks.
• Diligently observe and interpret cloud monitoring dashboards and alerts.
• Resolve basic issues; escalate urgent and complex issues. Know the difference.
• Coordinate with internal departments and sometimes with customers.
• Be aware of customer SLAs and escalate issues if cases are taking too long to resolve.
• Document all troubleshooting and issue management actions via the electronic case management system.
• Schedule resources and arrange work efforts to cover weekends and/or on-call shifts to be available to be engaged in response to system-initiated alerts.
• Monitoring case backlog to ensure we meet agreed SLAs with customers and internal KPI targets; sharing regular status reports with stakeholders

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Minimum Education:

• Bachelor's degree in Computer Science, Electronic Engineering, Computer Engineering, or related field

Key Skills and Competencies:

• Good practical Linux / Windows-based systems administration skills in a Cloud or Virtualized environment.
• Experience with web services, databases, APIs, serverless and custom application deployments in cloud platforms (AWS, Azure, and/or GCP).
• Strong hands-on experience with network, storage and compute configuration and setup on cloud platforms (AWS and Azure).
• Hands-on implementation in Terraform IaC deployments.
• Understanding of the following monitoring concepts: Infrastructure, systems, and Application health, system availability, latency, performance, and end-to-end monitoring.
• Entry-level cloud, network or security certificate from Cisco, Microsoft, AWS, CompTIA, or other well-known vendors, preferable.
• Knowledge and experience of SIEM, ELK, PLG, and container orchestration platforms like Kubernetes are preferred
• Cyber Security related Certifications like Security, SSCP, CCSP, and CEH.
• Knowledge of query, and scripting languages, including Python, PromQL, SQL and familiarity with REST API calls, and PowerShell.
• Experience (1 year) with ITIL processes including Incident, Problem, Change, Knowledge and Event Management.
• Minimum of 6 years experience including experience working in a lead role.

Personal Attributes:

• Excellent communication skills (Written & Verbal) – should be able to communicate with various levels in the organization
• Excellent people and stakeholder management skills
• Analytical and problem-solving skills.
• Analytical and Logical Thinking.
• Open to travel between locations.