Care Coordinator

This is a FULLY Remote position for a US-based company.

Values

The company has core values that we believe in and expect from all our employees.

Dignity - Providing dignity and respect to our customers, caregivers and fellow employees

Service - We are providing high-quality service to our fellow employees and clients, we are to

be polite, friendly and understanding even during difficult situations.

Education - We believe in training and education for not only our caregivers and fellow teammates but education to the community and our clients. This is why we are part of the National

Aging In Place Council as well as taking the time to explain our industry to new prospects.

Technology - Integrating new technology is imperative to adapting to the changing landscape of

caregiving services.

What You Will Do:

Job Summary: Responsible for coordinating care for our clients by communicating with caregivers to finalize schedules. Work to ensure that appropriately skilled caregivers are placed in the right case. Must enjoy the idea of putting a puzzle together and thinking outside the box.

Must be able to juggle multiple tasks at once and be organized about it.

Candidate can work from 8:30am - 5pm or a later start-time and ending time

What is required is someone who understands the need for staffing in a shift-filling industry.

Previous experience hiring and scheduling employees at restaurants, fast-food, retail, and

hospitality jobs could be great fits for this type of role.

While the primary responsibilities are listed below, the right candidate would like working for a

small but growing team. No job is too small, and we all are willing to jump in and help others

when someone is overwhelmed with work.

You would be working within the operations team and with the staffing coordinator who handles

the recruitment and on-boarding of caregivers. The two departments need to work together to

understand what types of caregiver are needed. Do we need day-time, night-time, short-hour,

long-hour or live-in specific caregivers right now to fill shifts? You would communicate with the

team about what types of caregivers you need.

Your direct manager would be the Director of Client Care, who handles the day-to-day operation

of our clients and their care services. Rounding out our team is a sales liaison who develops

relationships with referral partners, a financial manager, the owner, and an administrative

assistant who helps wherever it is needed.

Requirements

Qualifications/Skills/Required Knowledge:

● The ability to anticipate customer needs, change goals and direction quickly and

multitask

● Positive attitude essential

● Excellent phone skills required

● Strong computer skills including Google products, Gmail, Google Docs

● Interpersonal, organizational and communication skills.

● Ability to carry out directions, read and write.

● Maturity and ability to deal effectively with the demands of the job.

● Organization skills are key to effectively accomplish the job.

● Proven excellence in customer service

● Capable of using independent judgment/solid decision-making skills

● Strong memory

Responsibilities:

● Creates and maintains staff schedules for clients and caregivers

● Schedules client appointments/visits according to client schedules and staff availability.

● Enters scheduling data, creates schedules.

● Contact caregivers and clients regarding day-to-day changes.

● Discerns client services required as outlined in agreements, urgent requests and care

plans.

● Enters staff and client information into a database.

● Maintains staff and client database

● Performs general office duties including but not limited to word processing, photocopies,

files, shreds, sort/distributes mail, provides reception and telephone services.

● Rotating on-call/emergency duties (2 weeks per month with low call volumes)

Interpersonal Skills:

● Excellent communication skills: oral, written and presentation.

● Ability to interact and communicate with all levels of management.

● Ability to adjust the message to the audience as appropriate.

● Self-starter and sense of urgency for scheduling

● Ability to manage assigned responsibilities independently.

● Ability to prioritize, manage time effectively and multi-task.

● Ability to effectively function in a team environment.

● Ability to influence others, including influencing without authority.

● Diplomacy in dealing with health care providers to resolve conflicts.

Experience

● Scheduling experience ideal

● Experience in home health care preferred

● Previous experience as a HHA or CNA a plus