Expired!Expired! This job is no-longer available.
TELUS Agriculture
Sr. Customer Support Analyst
Location
🇺🇸 USA Only
Job Type
Full-time
Experience
N/A
Salary
N/A
Skill Set
Role
Customer SupportJob Details
Senior Customer Support Analyst
Responsibilities
- Successfully foster client relationships to establish long-term partnerships and product utilization.
- Provide exceptional customer service to help resolve inquiries and/or concerns.
- Troubleshoot issues, execute course of action, test/document solutions, escalate where/as needed, and keep client updated throughout issue lifecycle.
- Identify and investigate reoccurring issues, and work with product and engineering teams to ensure solutions that address root causes, mitigating reoccurrence.
- Provide customer updates to Account Managers for business review meetings.
- Develop a thorough understanding of all products/services, and ensure clients are accessing all the solutions that meet their business requirements.
- Analyze training needs, build appropriate learning solutions, select delivery methods, and work collaboratively to deliver training to customers.
- Participate in User Acceptance Testing (UAT) of new features and enhancements.
- Review and update/contribute new content to improve knowledge-based articles.
- Cross-train, support, and backup team members.
Requirements
- 3+ years of experience in customer support or similar role.
- Consumer Packaged Goods (CPG) experience preferred.
- Passion for customer success and experience of achieving customer satisfaction with existing products.
- Clearly articulate and effectively write customer correspondence.
- Ability to troubleshoot issues and relaying information in a digestible way to customers.
- Expert at juggling and appropriately prioritizing competing demands and managing time.
- Ability to work independently.
- Knowledge of Windows, Word, Excel, and other PC applications.
- Bachelor's degree or equivalent experience.
Links
Jobs by Expertise
Jobs by Skill
© Copyright AllRemote 2022. All Rights Reserved