We are hiring a part-time, virtual (work from home) position at The Life Coach School. This is a contracted position at an hourly rate of $35 per hour. Expectation is for 20 hours per week. Your hours are somewhat flexible, but must include weekday availability.

At the School, we don't hold you accountable for simply doing the work, but rather for the results you create. You'll always know exactly if you're winning or not.

For this position, your main result is to support the Director of Customer Support and Customer Support Team in order to deliver the highest level of customer support for The Life Coach School.

To create this result, you will:

• Thrive on being responsive to customers in the most efficient manner possible
• Continually delivering exceptional service in an extremely fast paced environment
• Regularly manage customer information with a strong attention to detail
• Comprehend and maintain current knowledge of all programs and offerings for The Life Coach School
• Monitor Customer Support Representatives to ensure the team is consistently adhering to defined processes for delivering customer support and completing projects
• Delegate and overseeing Customer Support Representative tasks and projects to completion, providing training and instruction as needed
• Assist with handling customer escalations and communicating with the appropriate department
• Training Customer Support Representatives
• Creating and maintaining processes for a seamless experience for both customers and Customer Support Representatives
• Simplifying, documenting, and frequently reviewing all Customer Support processes in Sweet Process for accuracy and updates

Requirements

You will be wildly successful if you are…

• Inherently professional, courteous and dedicated to customer success
• Extremely organized, thorough and able to learn quickly
• A strong communicator, both written and verbal, with excellent proofreading skills
• Comfortable learning, operating and troubleshooting technical programs
• A natural self-starter and independent worker with strong interpersonal skills
• Resourceful and sharp (you can figure things out with little direction, and even improve the process as you do)
• Calm and focused under pressure, changing conditions and high expectations
• A member of Self Coaching Scholars
• Tech savvy, preferably with: Ontraport, Zendesk, Slack, Google Suite, Zoom, and Sweet Process

You are in line with our Core Values:

1. We're an example of what's possible. We know our tools work—we use them every day to create extraordinary results. We don't wait for permission to believe; we decide it's as good as done. We think about where we're going, what we're creating, and who we're becoming. We question everything, take massive action, embrace failure, and step into our future selves now. We're proof you can create any result you want.
2. We're thought full. We pay attention to our thoughts because we know value is created with our minds. We're self-managing, self-reliant, and self-directed. We ask great questions and create our own answers. We share our ideas and welcome perspectives that are different from ours. We make time and space to think deeply. We consider our impact on the company and our colleagues, coaches, and students.
3. We're inclusive. The Model is for everyone. We love humans. We see and celebrate our differences. We honor your unique perspective and appreciate your willingness to share your experience. We invite each person to be their authentic self. We welcome feedback, have courageous conversations, and continue to grow. We'll hold space and create an environment of belonging for all who share these inclusive values.
4. We make hard work fun. We know fun goes in the F line, so we take responsibility for creating it with our thoughts. We believe it's fun to be challenged. It's fun to expand our thinking. It's fun to overdeliver. It's fun to make money, and it's fun to be fancy. It's the most fun to blow our own minds with what we're capable of achieving.

To be considered for this role you MUST have:

• SaaS and/or CRM Experience
• Proficiency in G-Suite and Zendesk
• 4+ Years of Customer Support Background
• Excellent internet and computer access

Benefits

Benefits: $35 per hourly rate

Other Benefits of contracting with the School:

• We are constantly up-leveling our team. We believe we're more like a sports team than a family, which means you'll always be working with the best.
• Your contracting schedule will be flexible and vary with support needs.
• Your job is documented and is easily executed by following the processes and systems in place.
• We are the catalyst for you to become who you've always wanted to be, both professionally and personally. Your Self Coaching Scholars membership is included.
• We are an entrepreneurial organization, not just like every other corporation, so we create mind-blowing results quickly.

At The Life Coach School, we prioritize diversity, equity and inclusion. We encourage individuals of all identities to apply.

Do you feel that you are the perfect person for this position? Please apply now!

Do you feel that you satisfy most of the job requirements but are unsure if you satisfy them all? Please apply now!

This is an opportunity to make a difference in the lives of other people while discovering your own potential.