💵 Venture capital-backed hyper growth company

🤝 Opportunity to network with diverse, global teams

🧑‍🏫 Training and mentorship to learn from best-in-class talent

⚓️ Stable company with a strong employer brand

• Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end-users effectively.  
• Provides one-on-one end-user problem resolution for client (PC) software and connectivity.  
• Ensure that all client issues and resolutions are properly documented in the defined ticketing system of either Thrive or the client as required. 
• Sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely.  
• Diagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems.  
• Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.  
• Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed.  
• Acts as remote hands for engineering staff onsite as needed.  
• Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles.   
• Provides assistance to Tier 2-3 staff with problem research and documentation.   

• 3+ years providing end-user support for current PC desktop and application software.  
• 3+ years installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment.  
• 3+ years providing end-user support for current suite of Microsoft applications and management software. 
• 2+ years in providing support for end user. 
• 2+ years providing support for an enterprise level userbase in either the legal or financial services industries. 
• CompTIA A+ Certification or equivalent experience 
• CompTIA Net+ Certification or equivalent experience 

Thrive began in 2000 as a small IT services firm in Concord, Massachusetts, pioneering proactive managed services for the SMB market. Early investments from M/C Partners in 2016 and Court Square Capital Partners in 2021 fueled innovation and resilience. In 2025, strategic backing from Berkshire Partners and Court Square Capital Partners further strengthened Thrive’s position as a leading NextGen MSP/MSSP, delivering global cybersecurity, Cloud, and digital transformation services.  

More than just a company, Thrive is a testament to the power of technology and human collaboration. Our strength lies in our passionate and talented team, fostering a culture of learning, teamwork, and continuous growth. As we evolve and push the boundaries of innovation, our unwavering commitment remains—helping our clients win. Our journey is far from over; we’re just getting started.