Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), SBT (UTC +11), AST (UTC -4), NST (UTC -3:30), JST (UTC +9), CST (UTC +8), WIB (UTC +7), BST (UTC +6), CHAST (UTC +12:45), LHST (UTC +10:30), AEST (UTC +10)

Are you looking to join a high-growth tech company? Are you passionate about people? Then we are looking for you!

We are a small team with a big business! Our customers come first, and our Customer Support team is at the forefront!

As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone.

Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5-day-per-week position with shifts that may be from Mon-Sun and include evening work.

We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.

Responsibilities:

• Adhering to a daily schedule that includes a mix of taking phone calls, four (4) possible simultaneous chats, and responding to emails.
• Engaging in human conversations with customers to identify and resolve issues, and provide help for them to succeed and have fun in the auctions.
• Ensuring customers receive the best Customer Service possible by responding to them in real-time with the highest quality answer and experience possible. We live to go above and beyond for our customers.
• Completing follow-up documentation after each customer ticket.
• Offer needs-based solutions, not pushy sales.
• This is not a regular 9-5 job - We have 24/7 Customer Support so we are seeking night owls and weekend warriors alike!
• Owning your own development through reflection, reviewing past interactions and preparing to take initiative on opportunities.

Modern computer skills:

• Must be comfortable using and multitasking through G-Suite, presentation software, and communication tools (Slack and Zoom). Ability to learn new software is an asset.
• Nice to have: experience with Zendesk, using text expander software, MMO gaming mouse (for productivity)

Requirements:

• In possession of a work permit from Canada. Your application will not be considered if you do not meet this requirement.
• Advanced computer skills
• Fluent professional English proficiency
• Type a minimum of 50 words per minute (Test yourself online if unsure!)
• Excellent written and spoken communication skills
• Ability to multi-task in a fast-paced environment
• Willingness to help our customers and provide them with a personal experience
• Creative problem solver
• Ability to continuously develop and adapt to a growing team
• You hold yourself to high ethical standards
• Proofread your application!

Benefits:

• The starting salary for this role is 3475 CAD per month.
• 4 weeks of paid vacation per year.
• Home office: we will provide any upgrades you need to your home office setup
• A Kindle with unlimited budget: any Business Book is yours to read!
• Team offsites: we get together as a full team every year, the last ones were in Crete and Malta
• Pizza Fridays: at least every Friday the 13th (But usually more frequently!) we have Pizza Parties for both our Team at the Office and Remote! Delivered right to your door.
• Gifts: we believe in celebrating... it's part of our Work Hard / Play Hard Culture!

Live where you've dreamed and work where you're happy! We're looking to fill this role immediately, so please apply ASAP!