⚓️ Stable company with a strong employer brand

🎯 Mission-driven, customer centric organisation

🧑‍🏫 Training and mentorship to learn from best in class talent

💰 Competitive salary and Performance bonus

🏡 🖥️ Remote friendly work culture

The Application Support Engineer will be responsible for providing technical support and troubleshooting assistance to our clients using our proprietary applications. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-focused mindset. 

• Provide technical support to clients using our software applications via phone, email, chat, or in-person communication
• Troubleshoot and resolve issues related to our applications, including but not limited to software bugs, configuration problems, and user errors
• Document and track support requests using our ticketing system, ensuring timely resolution and accurate record-keeping
• Collaborate with other members of the support team to escalate complex issues and coordinate resolution efforts
• Collaborate with development and QA teams to identify and resolve software bugs and issues
• Assist in the testing and validation of software updates and new releases
• Communicate effectively with clients to ensure a positive support experience and maintain high levels of customer satisfaction
• Identify opportunities for process improvement and contribute to the development of support documentation and knowledge-base articles
• Stay current with industry trends and technologies to continuously improve technical skills and knowledge
• Occasional evening or weekend work may be required to support client needs

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience
• 3 – 4 years experience in a technical support role, preferably in a software or application support environment  
• Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues independently
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users 
• Experience with ticketing systems and knowledge base tools preferred
• Familiarity with 2 or more areas below: 
• Front-end development framework (HTML/CSS/JS, React, ReactNative, Bootstrap) 
• Back-end development framework (NodeJS, ExpressJS) 
• Cloud platform (AWS and/or Azure) 
• Database technology (both SQL and NoSQL) 
• Customer-focused mindset with a passion for delivering high-quality service
• Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously

TVS Digital is a digital technology start-up headquartered in Singapore focused on the Automotive and Fintech industries with portfolios and offerings in the Connected Factory, Credit Services and Fleet Management domain. TVS Digital’s mission is to build & deliver high quality software solutions to help address real life business challenges of global companies in these domains by harnessing the power of Analytics, Artificial Intelligence (AI), Augmented Reality (AR), Internet of Things (IoT), Machine Learning (ML) and Virtual reality (VR). Our strategy is to leverage inorganic and organic means for the initial build out and subsequent expansion and growth. TVS Digital represents the digital business arm of TVS Motor company Limited and has currently invested in several early stage High tech start-ups globally in areas of connected manufacturing, fleet management and credit services. TVS Digital aims to build a platform team to deliver on this mission and we are looking for energetic, innovative & diverse talent based in Singapore and India.