clients TVS Digital

Business Operations Support (GTM & Customer Operations)


India, Bengaluru, Mumbai, Chennai, Pune

Job Type



4 to 7 years



Skill Set


Business Analyst/ Consultant

Why you should join TVS Digital

⚓️ Stable company with a strong employer brand

🎯 Mission-driven, customer centric organisation

🧑‍🏫 Training and mentorship to learn from best in class talent

💰 Competitive salary and Performance bonus

🏡 🖥️ Remote friendly work culture

About the role

This is a role responsible for Customer & GTM Operations of differentiated & innovative digital software products launched by TVS Digital in the Automotive & Financial Services Technologies Domain. This role is responsible for supporting the Go-To-Market to drive demand generation through direct & indirect channels (lead generation, digital marketing, sales pipeline & revenue tracking) and customer ops (contract management, invoicing, collections, and customer support). The Business Operations Role works closely with the product heads, engineering heads, finance, customers & partners to achieve the objectives.

  • Maintain an accurate sales pipeline & revenue tracker to enable timely decisions that ensure the achievement of a sufficient pipeline to achieve the revenue goal
  • Generate pipeline & revenue reports for executive briefing and financial reporting
  • Support Finance Operations by invoicing customers accurately as per the customer contracts
  • Closely work with customers & TVSD finance to ensure on-time payments against invoices, ensuring there are no outstanding collections over 45 days
  • Lead the development of new contracts & templates to support the formalization of customer and partner agreements in compliance with governance & legal advice
  • Support drafting of customer and partner contracts (NDAs, new contracts & amendments). Obtain formal approvals & signoffs on them by complying with the governance process
  • Lead customer support operations closely working with the TVSD team & support partners to meet customer contractual SLAs and continually improve the support to make timely, responsive, and efficient - driving high customer satisfaction

Ideal candidate

  • Master's degree with 6 years of work experience, with at least 4 years in strategy & operations roles at a SaaS startup or software company
  • Deep understanding of the SaaS sales model, financial management & customer support operations
  • Excellent communication skills, customer-facing, and internal stakeholders. Ability to communicate with C-level
  • Attention to detail - savvy with numbers and office tools (PowerPoint, excel, etc.)
  • Knowledge of ITIL is desired
  • Team player - ability to work with multiple stakeholders spread across different locations
  • Ability to work independently

About TVS Digital

TVS Digital is a digital technology start-up headquartered in Singapore focused on the Automotive and Fintech industries with portfolios and offerings in the Connected Factory, Credit Services and Fleet Management domain. TVS Digital’s mission is to build & deliver high quality software solutions to help address real life business challenges of global companies in these domains by harnessing the power of Analytics, Artificial Intelligence (AI), Augmented Reality (AR), Internet of Things (IoT), Machine Learning (ML) and Virtual reality (VR). Our strategy is to leverage inorganic and organic means for the initial build out and subsequent expansion and growth. TVS Digital represents the digital business arm of TVS Motor company Limited and has currently invested in several early stage High tech start-ups globally in areas of connected manufacturing, fleet management and credit services. TVS Digital aims to build a platform team to deliver on this mission and we are looking for energetic, innovative & diverse talent based in Singapore and India.