Ubiquity Retirement + Savings® has a simple mission: to empower small businesses and their employees to create a more secure financial future by leveraging technology with affordable retirement solutions and world-class customer support.

For over 23 years, we have helped workers save more than $2.8 billion toward their retirement and opened 401(k) plans for 10,000+ small businesses—pioneering a transparent, flat-fee experience. Our tenured team are retirement experts and future-you champions.

Ubiquity also produced a hard-hitting documentary with producers and editors from CNN, highlighting the challenges Americans face in saving for their futures. Watch Broken Eggs: The Looming Retirement Crisis in America today (link at the bottom of the post) and join the movement towards building a bright retirement.

This is a 100% remote position and we encourage applicants from all over the US to apply. We know that allows you to balance your skill set while being empowered with autonomy as a subject matter expert. Ubiquity is known for our unique and thriving company culture, our ongoing investment in our employees, and for providing a clear career path for your future. We average a 65 eNPS each quarter and our Glassdoor reviews reflect our focus on you. Do more here and make more of a difference to small businesses everywhere!

Learn more about our values: https://www.myubiquity.com/about/
See us in the news: https://www.linkedin.com/company/ubiquity-retirement-savings
Find out what our employees think: https://www.glassdoor.com/Reviews/Ubiquity-Retirement-Savings-Reviews-E101757.htm
Watch Broken Eggs on YouTube: https://www.youtube.com/watch?v=kmtjJVC_niI

We value accountability, collaboration, and transparency. Proudly one of the Best Places to Work and Entrepreneur Magazine's Top 150 Company Cultures, we take what we do seriously and always strive to be happy at work. Our four company values* and our motto “Freedom with Accountability” guide the way we work to support our mission.

We are a growing company that wants you to be a part of our success!

The Product Support and Design Analyst bridges the gap between product support and design. By way of addressing and organizing internal service tickets, the ideal candidate will learn to empathize with end-users and apply their learnings when designing and prioritizing new features or improvements. This is an entry-level role, however, this person will have ample opportunity to grow their skills as a generalist in various aspects of the product, as well as specialist in those areas in which they excel.

Core Responsibilities

Service

• Service and prioritize internal user-created Jira tickets
• Maintain active list of outstanding issues and enhancement requests across all teams for prioritization and communication purposes
• Create Jira tickets for engineers based on Jira and Leadership Team priority levels
• Regularly meet with Operations and client-facing Service teams to receive their feedback about the system as well as provide updates on their outstanding Jira tickets

Design

• Build/Create New Products using in-house tools
• Update existing Products, including documents and subscriptions
• Lead/coordinate design sprints
• Create design documents for development needs
• Conduct user testing/feedback on designs prior to, during and after development
• Manage projects (including new features, improvements or products)
• Help prune the backlog of feature requests
• Manage or assist with vendor searches for products or services
• Consult Product Innovation on enhancements to existing products or new products

Quality Assurance

• Assist with quality assurance testing on releases as needed
• Assist with documentation and training as needed

Screensteps/training

• Create standard operating procedures (SOPs) and pertinent system documentation in for Product and internal teams

Competencies

End-User Focus - Keeps internal and external users in mind at all times. Proactively addresses user concerns and involves them in all stages of planning
Organization - Capable of managing multiple designs and priorities, and remain clear-headed in a deadline-driven environment with frequently changing priorities
Communication - Use of appropriate and effective language in a variety of situations and actively engages in conversations to understand others’ messages
Curiosity - A strong desire to know or learn how internal systems works as well as how end-users interact with, or desire to interact with, the product
Creativity - The ability to use imagination or original ideas to solve problems

Skills + Experience

• 2-3 years of experience with record-keeping/administrative software
• Strong attention to detail and high degree of accuracy
• Ability to diagnose problems
• Ability to flex between work autonomously and as a team member
• Ability to speak and present in front of a group (we can work with you on this)
• Project management experience
• Process Improvement – track record of improving processes
• Excellent follow through and communication through email
• Intermediate Excel knowledge – VLOOKUP, sorting/filtering
• Jira experience preferred but not required
• Basic HTML and SQL knowledge preferred

This is a salaried, full-time remote position. Please follow application instructions carefully and note that a cover letter is required along with your resume. *Plus, find our four values on our website and list them in your cover letter.

We are focused on building a diverse and inclusive workforce. If you are excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.

We offer:

• Competitive compensation package
• Generous stipend toward premiums for medical, dental, and vision
• Learning and development stipends
• 401(k) Matching
• Monthly wellness subsidies
• Equity incentives
• Flexible PTO policy
• Time off for volunteering
• Emphasis on internal promotions
• Regular performance reviews
• Remote work culture

Ubiquity Retirement + Savings is an equal employment opportunity employer for all applicants and employees. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by applicable local, state, or federal laws.