Getting paid on time represents a significant problem for B2B companies. Unlike consumer payments, where we've seen massive amounts of innovation in the form of companies like Venmo & Revolut, B2B payments remain archaic, with most of the work being done in spreadsheets and involving significant amounts of back and forth between different stakeholders.

These inefficiencies are extremely problematic for companies, so much so that some go bankrupt because of this - and COVID hasn't helped! We're on a mission to fix this, and bring delightful B2C experiences to B2B finance teams in the process.

We launched in 2018 and today are trusted by hundreds of amazing users across the EU & US, including Lattice, Front, Triplebyte, Iziwork, ProductBoard, Proxyclick, etc. We're also backed by leading investors (YCombinator, 9yards, eFounders) and top BAs from N26, Square, Mercury, Uber, and Netsuite.

For more information, please visit https://upflow.io or check out our product demo here: https://demo.upflow.io.

As our Sales Operations Specialist, you are the main point of contact for our BDRs and AEs and work at the heart of our sales engine.

As a member of the broader RevOps team, this critical role works hand-in-hand with Business/Marketing Ops, Growth, and Sales Leadership to ensure our BDR and Sales teams can operate seamlessly across our sales stack, and achieve their targets consistently. This role bridges the gap between inbound and outbound sourced leads, and is instrumental in helping Sales convert and drive leads down the sales funnel.

This is an amazing opportunity to work and scale in a fast-growing Fintech and an international environment — we're based in the US (NYC), EU (Paris) and remote — and directly impact our revenue growth.

Processes & Tools

• Own our Sales stack configuration and integration to the global Upflow ecosystem, in collaboration with Marketing Ops, Finance, RevOps...

• Continuously improve sales processes to match and support our overall Sales strategy, as much through tools configuration, process creation, as through documentation (Notion notes, Loom videos...)

Sales Enablement & Support

• Continuously enable BDR and Sales teams on existing and new processes

• Support BDR and Sales team in their day to day activities across our tool stack. Troubleshoot issues, bugs and process questions related to our CRM or Outreach platform, sometimes in collaborate with tool providers

Data & Organization

• Ensure that our Salesforce data is accurate, measurable and actionable:

  • Improve reporting in Salesforce through the ownership of company-wide dashboards that are the source of truth for business reporting

  • Provide clear and actionable feedback on data generated by our Growth and Marketing teams (accounts, contacts, leads), with a view to continuously improve our automated enrichment flows

• CRM: Salesforce

• Sales engagement: Outreach, Chili Piper, Modjo, Loom, LinkedIn Sales Navigator

• Other integrations with Salesforce: Hubspot (Marketing), Vitally (Success & Care), Chargebee, n8n

• You have a solution-oriented mindset: when launching a project, you understand the scope, pre-requirements, and impacts on other systems

• You are able to conceptualize processes and translate them in operational steps

• You are able to work autonomously and safely in our tools. You have a step by step checklist to ensure you’ve covered everything

• You enjoy using and learning new tools to support and facilitate our sales strategy and processes

• Your solutions are rational and supported by data-based analysis.

• You like to look at data! You can leverage it to understand gaps in our processes, and suggest improvements or provide support

• You are detail oriented: you have exceptional attention to detail and can troubleshoot tools or process issues through a step by step process

• You speak & write English fluently. You are able to troubleshoot in this language, provide explanation, and document processes

• You can communicate with internal and external stakeholders of varying "tech depth":

  • Ability to communicate clearly & concisely

  • Ability to correctly manage expectations

  • Active listening & empathy

• You have an insatiable curiosity, and a bias for action and initiative

We primarily look for skills over experience. We strongly encourage you to apply to kickstart a Sales Ops career. You may feel more comfortable in the role with some of the following:

• Experience with modern B2B Sales stacks would be a great advantage: Salesforce, Outreach, Linkedin Sales Nav, Chili Piper, Modjo or any equivalent

• Good understanding of sales and BDR processes is a plus

• A keen interest in B2B SaaS companies is a plus

• Sales Ops, Lead Gen or Prospecting experience is a plus but not required

• International Mindset: We have offices in Paris and New York.

• Flexible working: Work on-site in Paris, 100% remote, or something in between.

• Exciting moment: Opportunity to join early and build the partnership function from the ground up.

• All-star team: A solid team of wicked-smart builders.

• Learning opportunity: Strong focus on learning and growing through education and professional development in hard and soft skills.

• Trusting environment: Hands-off management style. We have a strong culture of ownership and autonomy

• Best in class perks: 35 paid days off, meal vouchers, cool offices, top-of-the-range equipment, great healthcare, and competitive salary and equity.

• Offsites: Regular offsites with the team, meetups, and strong connections to the startup ecosystem.